Regional HR Shared Services Leader

Aptiv PLC; Chennai District; On-site; INR 4,500,000 - 9,000,000; Full time

Benefits offered by this job

Higher Education Opportunities

Life and accident insurance

Well Being Program

Job summary

Aptiv PLC in Chennai, India is seeking a Regional HR Shared Services Leader to scale centralized HR transactions, data management, and inquiry services across sites. The role sets the strategic direction for Shared Services and translates global HR policies into regional execution.

You will drive automation, governance, and continuous improvement, manage SLAs and metrics, partner with COEs, and build a customer-centric service culture while ensuring data integrity and audit readiness.

Qualifications

• 15+ years of HR experience with regional/shared services scope.
• Strong communication and stakeholder management skills.
• Experience in analytics, data governance, and compliance.
• Proven ability to drive automation and process improvements.

Responsibilities

• Lead and scale a regional shared services organization delivering centralized HR transactions and data management.
• Translate global HR policies into compliant regional execution and manage SLAs.
• Partner with HR Digital Solutions to drive automation and system optimization.
• Monitor dashboards to identify risks, capacity issues, and improvement opportunities.
• Drive standardization to increase efficiency and consistency across sites.
• Own regional service level performance and ensure accurate inquiries resolution.
• Establish governance for data accuracy and HR system controls.
• Ensure documentation, workflows, and lifecycle event controls are standardized.
• Manage regional demand and capacity planning for staffing and coverage.
• Collaborate with COEs and HR Strategy Partners to inform policy design and programs.
• Foster a customer-centric service culture and audit readiness.

Skills

Experience: 15+ years

Effective Communication

HR Analytics

Risk & Compliance Management

Strategic Partnerships

Service Delivery

Data Governance

Digital Enablement & Automation

Job description

Help shape the future of mobility.

Your Role

Role Definition

The Regional HR Shared Services Leader is accountable for the overall performance, quality, and scalability of regional HR operations. This includes ensuring centralized HR transactions, data management, and inquiry services are delivered efficiently, compliantly, and consistently across all sites.

The role sets the strategic direction for Shared Services and translates global HR policies and processes into strong regional execution. It drives digital enablement and continuous improvement while developing shared services talent and partnering with HR Strategy Partners and COEs to enhance employee and manager experiences.

Job Function: Human Resources

Job Family: HR Shared Services

Role Classification: HR Regional Delivery Leader

Responsibilities

• Lead and scale a regional shared services organization that delivers centralized HR transactions, data management, and inquiry resolution.
• Translate global HR policies, processes, and standards into effective, compliant regional execution.
• Define and manage service level agreements (SLAs), performance metrics, and quality standards for HR service delivery.
• Partner with HR Digital Solutions to drive automation, system optimization, and digital enablement of HR processes.
• Monitor dashboards and analytics to identify trends, risks, capacity issues, and opportunities for continuous improvement.
• Drive process standardization and simplification to reduce manual work and increase efficiency and consistency.
• Own regional service level performance, ensuring timely, accurate, and high-quality resolution of employee and manager inquiries across all HR topics.
• Establish governance and controls to maintain data accuracy, integrity, and consistency across all HR systems and databases.
• Ensure standardized documentation, workflows, and controls are in place for all HR transactions and lifecycle events.
• Manage regional demand and capacity planning to ensure appropriate staffing levels and service coverage.
• Partner with COEs and HR Strategy Partners to provide operational insights that improve policy design and program effectivenes
• Drive a customer-centric service culture that continuously improves employee and manager experience.
• Ensure audit readiness, internal controls, and risk mitigation across all HR operations.

Your Background

Required Skills

EXP: 15+ Years

Core capabilities needed to perform this role effectively and consistently at the expected level.

Effective Communication

Understanding of effective communication concepts,toolsand techniques; ability to effectivelytransmit, receive, and accurately interpret ideas, information, and needs through the application ofappropriate communicationbehaviors.

Leverage HR Analytics

Ability to interpret and use workforce data, metrics, and trends to identify risks, inform decisions, and drive targeted actions that improve employee outcomes and business performance.

Risk & Compliance Management

Ability to manage audit readiness, regulatory compliance, and operational risk mitigation.

Strategic Business Partnership

Ability to partner with HR Business Partners, COEs, and business leaders to align HR service delivery with business priorities, provide operational insights, and influence workforce and performance outcomes.

Service Delivery

Expertise in defining, monitoring, and improving service levels, turnaround times, and quality standards.

Data Governance & Integrity

Strong capability to ensure accuracy, consistency, privacy, and compliance of employee data and HR systems.

Talent Development

Ability to build, develop, and retain high-performing shared services teams and future leaders.

Digital Enablement & Automation

Ability to leverage HR technology and digital solutions to streamline transactions and improve efficiency.

Escalation & Issue Resolution

Ability to manage complex, high-impact operational issues and make sound decisions under pressure.

Recommended Skills

Global/Cross Cultural Experience

Experience supporting diverse, global, or multi-site populations and navigating cultural differences.

Financial Acumen

Understanding budgets, cost drivers, and ROI to align people's strategies with financial outcomes.

Lean/Six Sigma

Experience using structured methodologies to improve operational efficiency.

Advanced HR Analytics

Ability to move beyond reporting to predictive insights and performance optimization.

Vendor & Outsourcing Management

Ability to manage third-party providers and service partners effectively.

Why join Aptiv

• You growatAptiv.

Aptiv's winning culture is global by design. We bring together diverse perspectives, cultures, and business contexts to solve our customers' toughest challenges. In this environment, every individual can grow, lead, and make an impact, regardless of background, because inclusion fuels how we innovate and win.

Youmakean impactatAptiv.

One of the strengths of humanity is our drive to progress, to improve, to achieve more tomorrow than we did yesterday. People need solutions they can trust when it matters most. At Aptiv, you are building those solutions every day.

You have supportat Aptiv.

We ensure you have the resources and support you need to take care of your family, your physical health, and your mental health with a competitive benefits package.

Your Benefits at Aptiv:

• Higher Education Opportunities (UDACITY, UDEMY, COURSERA are available for your continuous growth and development);
• Life and accident insurance;
• Well Being Program that includes regular workshops and networking events;
• EAP Employee Assistance.
• Access to fitness clubs (T&C apply);
• Shift allowances are applicable. Will discuss during the interview process.

Meet the next generation Aptiv

At Aptiv, we deliver innovative solutions that people trust when it matters most.

Progress is never static. It is about reaching further, exploring new possibilities, and enabling mobility. Aptiv empowers customers to create solutions people rely on—advancing safety and autonomy in Automotive and Commercial Vehicles, enabling mission-critical performance in Aerospace & Defense, and powering intelligent systems across Energy, Enterprise, and Telecommunications. We also drive precision and efficiency in Industrials & Robotics and support life-critical innovation in Medicaltechnologies.

Guided by our winning culture and values to Think & Act Like Owners, as One Team, and Play to Win, we turn commitment into results and achieve more together.

Join Us to Deliver Innovative Solutions That People Trust!

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Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.