Regional HR Shared Services Leader

Aptiv; Chennai District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Aptiv is seeking an experienced Regional HR Shared Services Leader to drive centralized HR transactions, data management, and inquiry services across sites in the region. You will translate global policies into local execution, define SLAs, and lead automation initiatives with HR Digital Solutions.

We require 15+ years in HRShared Services, strong analytics, governance, and strategic partnership with COEs and HR Strategy Partners. Join Aptiv to elevate employee experiences and service excellence.

Qualifications

• EXP: 15+ Years Core capabilities needed to perform this role effectively and consistently at the expected level.
• Proven ability to translate global HR policy into regional execution with strong governance.
• Experience in HR Shared Services, data governance, and compliant operations.

Responsibilities

• Lead and scale a regional shared services organization delivering centralized HR transactions, data management, and inquiries.
• Translate global HR policies into compliant regional execution and SLAs.
• Define service levels, metrics, and quality standards for HR service delivery.
• Drive automation and digital enablement in HR processes with HR Digital Solutions.
• Monitor dashboards to identify risks, capacity issues, and continuous improvement opportunities.
• Standardize processes to reduce manual work and improve efficiency.
• Own regional SLA performance and ensure high-quality resolution of inquiries.
• Establish governance to maintain data accuracy and consistency across HR systems.
• Ensure standardized documentation and controls for all HR transactions and lifecycle events.
• Manage regional demand and capacity planning for staffing and coverage.
• Provide operational insights to improve policy design and program effectiveness.
• Foster a customer-centric service culture enhancing employee and manager experience.
• Ensure audit readiness and risk mitigation across HR operations.

Skills

Effective Communication

HR Analytics

Risk & Compliance

Strategic Business Partnership

Service Delivery

Data Governance

Talent Development

Digital Enablement

Escalation & Issue Resolution

Global/Cross Cultural Experience

Financial Acumen

Lean/Six Sigma

Advanced HR Analytics

Vendor & Outsourcing Management

Job description

Help shape the future of mobility. Your Role

Role Definition

The Regional HR Shared Services Leader is accountable for the overall performance, quality, and scalability of regional HR operations. This includes ensuring centralized HR transactions, data management, and inquiry services are delivered efficiently, compliantly, and consistently across all sites. The role sets the strategic direction for Shared Services and translates global HR policies and processes into strong regional execution. It drives digital enablement and continuous improvement while developing shared services talent and partnering with HR Strategy Partners and COEs to enhance employee and manager experiences.

Job Function:

Human Resources

Job Family:

HR Shared Services

Role Classification:

HR Regional Delivery Leader

Responsibilities

• Lead and scale a regional shared services organization that delivers centralized HR transactions, data management, and inquiry resolution.
• Translate global HR policies, processes, and standards into effective, compliant regional execution.
• Define and manage service level agreements (SLAs), performance metrics, and quality standards for HR service delivery.
• Partner with HR Digital Solutions to drive automation, system optimization, and digital enablement of HR processes.
• Monitor dashboards and analytics to identify trends, risks, capacity issues, and opportunities for continuous improvement.
• Drive process standardization and simplification to reduce manual work and increase efficiency and consistency.
• Own regional service level performance, ensuring timely, accurate, and high-quality resolution of employee and manager inquiries across all HR topics.
• Establish governance and controls to maintain data accuracy, integrity, and consistency across all HR systems and databases.
• Ensure standardized documentation, workflows, and controls are in place for all HR transactions and lifecycle events.
• Manage regional demand and capacity planning to ensure appropriate staffing levels and service coverage.
• Partner with COEs and HR Strategy Partners to provide operational insights that improve policy design and program effectiveness.
• Drive a customer‑centric service culture that continuously improves employee and manager experience.
• Ensure audit readiness, internal controls, and risk mitigation across all HR operations.

Your Background Required Skills

EXP: 15+ Years Core capabilities needed to perform this role effectively and consistently at the expected level.

• Effective Communication: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Leverage HR Analytics: Ability to interpret and use workforce data, metrics, and trends to identify risks, inform decisions, and drive targeted actions that improve employee outcomes and business performance.
• Risk & Compliance Management: Ability to manage audit readiness, regulatory compliance, and operational risk mitigation.
• Strategic Business Partnership: Ability to partner with HR Business Partners, COEs, and business leaders to align HR service delivery with business priorities, provide operational insights, and influence workforce and performance outcomes.
• Service Delivery Expertise: In defining, monitoring, and improving service levels, turnaround times, and quality standards.
• Data Governance & Integrity: Strong capability to ensure accuracy, consistency, privacy, and compliance of employee data and HR systems.
• Talent Development: Ability to build, develop, and retain high-performing shared services teams and future leaders.
• Digital Enablement & Automation: Ability to leverage HR technology and digital solutions to streamline transactions and improve efficiency.
• Escalation & Issue Resolution: Ability to manage complex, high‑impact operational issues and make sound decisions under pressure.

Recommended Skills

• Global/Cross Cultural Experience: Experience supporting diverse, global, or multi‑site populations and navigating cultural differences.
• Financial Acumen: Understanding budgets, cost drivers, and ROI to align people's strategies with financial outcomes.
• Lean/Six Sigma: Experience using structured methodologies to improve operational efficiency.
• Advanced HR Analytics: Ability to move beyond reporting to predictive insights and performance optimization.
• Vendor & Outsourcing Management: Ability to manage third‑party providers and service partners effectively.

Why join Aptiv

You grow at Aptiv. Aptiv's winning culture is global by design. We bring together diverse perspectives, cultures, and business contexts to solve our customers' toughest challenges. In this environment, every individual can grow, lead, and make an impact, regardless of background, because inclusion fuels how we innovate and win.

You make an impact at Aptiv. One of the strengths of humanity is our drive to progress, to improve, to achieve more tomorrow than we did yesterday. People need solutions they can trust when it matters most. At Aptiv, you are building those solutions every day.

You have support at Aptiv. We ensure you have the resources and support you need to take care of your family, your physical health, and your mental health with a competitive benefits package.

Your Benefits at Aptiv

• Higher Education Opportunities (UDACITY, UDEMY, COURSERA are available for your continuous growth and development)
• Life and accident insurance
• Well Being Program that includes regular workshops and networking events
• EAP Employee Assistance
• Access to fitness clubs (T& C apply)
• Shift allowances are applicable. Will discuss during the interview process.

Meet the next generation Aptiv

At Aptiv, we deliver innovative solutions that people trust when it matters most. Progress is never static. It is about reaching further, exploring new possibilities, and enabling mobility. Aptiv empowers customers to create solutions people rely on—advancing safety and autonomy in Automotive and Commercial Vehicles, enabling mission‑critical performance in Aerospace & Defense, and powering intelligent systems across Energy, Enterprise, and Telecommunications. We also drive precision and efficiency in Industrials & Robotics and support life‑critical innovation in Medical technologies. Guided by our winning culture and values to Think & Act Like Owners, as One Team, and Play to Win, we turn commitment into results and achieve more together.

Join Us to Deliver Innovative Solutions That People Trust!

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

Aptiv is a global technology company that develops safer, greener and more connected solutions enabling the future of mobility. Headquartered in Dublin, Aptiv has approximately 180,000+ employees and operates 12 technical centers, as well as manufacturing sites and customer support centers in 44 countries. Visit aptiv.com. Please review Aptiv's privacy policy by following this link: https://www.aptiv.com/privacy-notice