Portfolio Head - Property Management

JLL; Bhiwandi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JLL is seeking an experienced facilities management leader to drive regional operations and governance across client accounts.

You will manage the service delivery team, develop client relationships, and ensure alignment of outsourcing with business objectives. The role requires deep technical and financial know-how and a proven ability to oversee complex accounts.

Qualifications

• Degree or Diploma in engineering or related field (Mechanical or Electrical preferred).
• At least eight years of facilities account management experience with complex account structures.
• Strong technical and financial know-how for running a service delivery team.

Responsibilities

• Be the main visionary and strategist for regional plans, leading operations managers and SME.
• Develop deep understanding of clients’ business drivers and align outsourcing needs with our services.
• Manage budgets and forecasts, drive revenue and ensure timely payments from clients.
• Champion governance: ensure contract duties, manage governance process, KPIs, service levels and change control.
• Foster collaboration, coaching and succession planning to build the next generation of leaders.

Skills

Facilities management

Client relationship

Governance

Education

Bachelor of Engineering (Mechanical/Electrical)

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

Staying at the Forefront of Operational Excellence

This is a very multi-faceted role that comes with great responsibility. You'll be the main visionary and strategist for our regional plans. You'll be the go-to person and will be working with a team of seasoned operations managers and subject matter expert who will help you to manage all aspects of operations. You will be taking charge of all the resources-including technology, manpower and standard operating procedures-needed to run the operations smoothly and seamlessly.

Putting Clients First-Always

Client satisfaction is second nature to us, that's why you'll make sure that we build and maintain strong strategic relationships with our stakeholders. You'll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients' key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You'll also see to it that our clients' outsourcing needs and our own objectives for the account are perfectly in sync.

Safety as the Key Priority in Daily Building Operations

You'll also boost on-site operations by promoting best practices and developing better processes. You will b e Responsible for complete buildings operation & maintenance ensuring smooth operations related to property and asset management with all safety related compliances. Ensure that Portfolio is driven with international safety standards with a core focus towards zero incident and establish a safe environment of working for all. On top of these, you'll be at the helm of property safety by encouraging adherence to health and safety standards

Driving Team Success and Collaborations

Apart from the technical aspects of the role, you'll also create a culture of collaboration, positive learning and teamwork. You'll identify your team's strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You'll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you'll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.

In this role, you will be working closely with senior leadership from both property management business line and the client side. You will be responsible for aligning with the client's property management needs to ensure seamless communication and adaptation of processes and standards.

Devising Win-Win Solutions for All Parties

You'll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You'll play a pivotal role in helping our clients achieve their financial goals-be they revenue, expenses, debtor or growth targets. As you tend to our clients' best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Becoming a Trustworthy Authority

Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, you'll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.

Sound like you? Here is what we're looking for:

Experienced-Seasoned Expert

You have a Degree / Diploma with relevant educational background Or in Bachelor of Engineering - Mechanical / Electrical or related field OR You have at least eight years' experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team. You will be familiar with working with fast moving MNC clients with a regional presence and multiple service lines.

You will ensure that all work is aligned to the organizational objectives with higher level of customer satisfaction and continuously wor