Senior Executive Human Resources

Frontline Managed Services; India; Hybrid; INR 550,000 - 800,000; Full time

Job summary

Frontline Managed Services seeks an experienced HR professional to own the employee lifecycle from onboarding to offboarding, serving as a primary HR resource for US, Canada, and UK employees.

You will collaborate with a U.S.-based Manager, People & Culture, and help analyze HR processes with technology to improve efficiency and employee experience.

Qualifications

• 4+ years of progressive HR experience including direct support of US HR operations.
• Experience owning employee lifecycle processes from onboarding to offboarding and records management.
• Strong knowledge of core HR practices including employee relations, performance management, documentation, and administration.
• Excellent English written and verbal communication, able to guide and explain HR processes to US-based employees.

Responsibilities

• Own and coordinate key employee lifecycle processes from onboarding to offboarding.
• Serve as initial HR contact for employees and leaders, guiding and escalating when needed.
• Own US new hire orientation and help integration into Frontline.
• Support leave and accommodation processes with documentation and coordination.
• Triangulate employee relations and performance management with People & Culture leadership.
• Maintain accurate employee records and confidentiality across global teams.
• Analyze HR processes and suggest improvements using technology and automation.

Skills

Employee lifecycle

HR policies

English communication

MS Office

HRIS

Remote collaboration

Education

Bachelor's degree in HR or related

Tools

Paylocity

HRIS

Job description

We’re looking for an experienced HR professional who can do more than execute HR tasks—you’ll help own the employee experience from onboarding through offboarding.

As a Senior HR Executive on our People & Culture team, you’ll partner closely with our U.S.-based Manager, People & Culture and serve as a key HR resource for employees and leaders across the U.S., Canada, and the U.K. You’ll manage core HR processes from start to finish, guide employees through important moments in their employment journey, and look for better, smarter ways to deliver HR support.

This is a highly employee-facing role for someone who combines strong HR fundamentals with attention to detail, independent judgment, curiosity, and a continuous-improvement mindset.

Work Schedule: This role follows U.S. Eastern Time business hours. Monday through Friday, 9:00 a.m.–6:00 p.m. ET. The corresponding India Standard Time (IST) schedule adjusts with U.S. Daylight Saving Time:

• March–November (EDT):6:30 p.m.–3:30 a.m. IST (Mon evening through Sat morning).
• November–March (EST):7:30 p.m.–4:30 a.m. IST (Mon evening through Sat morning).

Schedule changes occur annually on the second Sunday in March and the first Sunday in November, in accordance with U.S. Daylight Saving Time.

Annual Compensation:₹5,50,000–₹8,00,000 INR per annum. Final compensation will be determined based on the selected candidate’s relevant experience, qualifications, skills, and demonstrated capabilities as they relate to the requirements of the role.

What You’ll Do

• Own and coordinate key employee lifecycle processes from onboarding and orientation through offboarding, ensuring employees have a consistent and positive experience.
• Serve as an initial point of contact for employees and leaders with HR questions, provide guidance and determine when matters should be escalated.
• Own U.S. new hire orientation and help employees successfully navigate their integration into Frontline.
• Support leave and accommodation processes by conducting initial intake, helping employees understand next steps, coordinating with our leave administration partner, maintaining documentation, and monitoring cases through completion.
• Triage employee relations and performance management matters, gathering relevant information and partnering with People & Culture leadership on appropriate next steps.
• Provide support to managers and employees related to HR policies, processes, documentation, and general employee questions.
• Maintain accurate employee records and reporting while ensuring confidentiality and appropriate handling of sensitive information.
• Analyze HR processes and suggest improvements to enhance and improve. .
• Use HR technology, reporting, and automation to simplify processes, improve organization, and create enhanced experience for employees and the People & Culture team.
• Partner across a global People & Culture organization, balancing independent ownership with leadership collaboration.

What You Bring

Required Qualifications

• 4+ years of progressive HR experience, including direct support of U.S. HR operations.
• Demonstrated experience owning employee lifecycle processes from start to finish—including onboarding, offboarding, employee records, and leave administration—not simply completing individual administrative tasks.
• Working knowledge of core HR practices, including employee relations, performance management, accommodations, employment documentation, and HR administration.
• Experience serving as an employee-facing HR resource and confidently navigating questions that may not always have a straightforward answer.
• Strong written and verbal English communication skills, including the ability to lead employee orientations and clearly explain HR processes to U.S.-based employees.
• Strong organizational, problem-solving, and time-management skills, with the ability to manage competing priorities, multiple employee matters, deadlines, documentation requirements, and follow-ups at the same time.
• Sound judgment and discretion in handling confidential employee information and sensitive workplace matters, including the ability to recognize what you can resolve independently and when an issue requires escalation.
• A process-improvement mindset—you notice when something isn’t working, ask why, and look for a better way to do it.
• Proficiency in Microsoft Office and experience using an HRIS and other HR technology to organize work, improve processes, or create efficiencies.
• Ability to work independently and collaborate effectively with employees, leaders, and geographically dispersed teams across a global organization during U.S.-aligned hours.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered.
• Working knowledge of U.S. employment laws and HR compliance practices; familiarity with Canadian and U.K. employment practices and statutory requirements.
• Experience supporting employees across multiple countries or jurisdictions.
• Experience with leave of absence and workplace accommodation processes, including FMLA and ADA.
• Experience working with a third-party leave administration platform or provider; AbsencePro experience is a plus.
• Experience with Paylocity or a similar HRIS platform.
• Experience improving or redesigning HR processes using technology, automation, reporting, or workflow tools.
• Experience supporting benefits administration and employee engagement initiatives.

Not Sure You Meet Every Requirement?

This role may be based in our Hyderabad, or Goa offices, with remote work also considered for qualified candidates. Remote employees must have a dedicated professional workspace, reliable high-speed internet, and appropriate backup connectivity/power to consistently support U.S.-based employees and business hours.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”