RCM Operations Support Specialist

ModMed; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Meals & Snacks

Insurance Coverage

Wellness Allowance

Paid leaves (vacation, sick)

Job summary

ModMed, a leader in AI-enabled, specialty-specific healthcare software, seeks a motivated RCM Operations Support Specialist. You will drive the RCM workflow, resolve tickets in JIRA, and ensure rapid turnaround on insurance and AR tasks to improve patient outcomes.

You will identify trends, support process improvements, and collaborate with cross-functional teams to keep reimbursement cycles moving smoothly, enabling doctors to focus on care.

Qualifications

• Bachelor’s degree in any field.
• 5+ years of US Healthcare Revenue Cycle Management (RCM) AR experience.
• Experience handling Federal and Commercial payers within a provider setup.
• Proficiency with CPT, ICD-10, and HCPCS coding.
• Experience with billing scrubbers and payers’ rejections.

Responsibilities

• Resolve daily operational tasks with swift, accurate JIRA ticket resolution.
• Support AR and Appeal JIRA tickets and fulfill admin requests like W9 inquiries.
• Drive administrative and continuous improvement projects to streamline workflows.

Skills

Analytical

Multitasking

Communication

Education

Bachelor's degree

Tools

Billing scrubbers

Clearinghouses

Payer rejections

AR scenarios

Job description

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This “for doctors, by doctors” philosophy has allowed us to create an AI-enabled, specialty‑specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award‑winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem‑solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work 2025
• Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025
• Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture‑Backed Company of the Year

We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us?

Job Description Summary

RCM Operations Support Specialist reports to RCM Operations Manager. At ModMed, we are on a mission to place doctors and patients at the center of care through an intelligent, specialty‑specific cloud platform. Our vision is a world where our software increases medical‑practice success and improves patient outcomes.

We live by our core values: Create customer delight | Save time | Innovate boldly, then make things happen | Align passion with purpose | Think big. Have fun. Do good.

Do you belong? If you are a driven Revenue Cycle Management (RCM) professional who thrives in a fast‑paced environment and enjoys solving operational puzzles, we want you on our team.

About the Role

As an RCM Operations Support Specialist, you will directly fuel our mission by keeping workflows moving smoothly through the RCM cycle. You will own the rapid resolution of operational RCM tasks within JIRA, directly contributing to customer delight by maintaining fast turnaround times. This hands‑on role gives you the opportunity to identify trends, suggest process improvements, and make an immediate impact on practice outcomes.

What You’ll Do

• Resolve Daily Operational Tasks : Provide swift, accurate JIRA ticket resolution, including insurance corrections, balance/statement inquiries, and patient ledger reconciliations.
• Support the Operations team in managing AR and Appeal JIRA tickets, fulfill administrative requests (e.g., W9 inquiries), and re‑route complex inquiries as needed.
• Drive Administrative & Continuous Improvement Projects : Participate in key administrative initiatives supporting document management and operational workflows. Identify systemic trends, surface opportunities for efficiency, and suggest controllable system improvements to leadership.

Minimum Qualifications

• Education: Bachelor’s degree in any field.
• Experience: 5+ years of experience in US Healthcare Revenue Cycle Management AR (RCM).
• Payer Knowledge: Proven experience handling both Federal and Commercial insurance payers within a provider setup.
• Technical Skills: Strong understanding of CPT, ICD‑10, and HCPCS coding.
• Technical Skills: Deep familiarity with billing scrubbers, clearinghouses, and payer rejections.
• Technical Skills: Sound knowledge of major Accounts Receivable (AR) scenarios across multiple payers.
• Soft Skills: Excellent analytical, multitasking, and communication skills, with a track record of capturing detailed call notes and collaborating effectively across teams.

Preferred Qualifications

5+ years of specialized experience focused on Medicaid/Medicare AR recovery.

Why You’ll Love Working Here

• Agility & Growth: Thrive in an environment built for high growth where adaptability is celebrated as a key to success.
• Inclusive Culture: Bring your authentic self to work—we embrace differences, hold ourselves accountable, and foster a sense of belonging for everyone.
• Impactful Work: Every ticket you resolve helps doctors focus on what matters most: caring for patients.

ModMed Benefits Highlight

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk.
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees.
• Allowances: Annual wellness allowance to support your well‑being and productivity.
• Earned, casual, and sick leaves to maintain a healthy work‑life balance.
• Bereavement leave for difficult times and extended medical leave options.
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave.
• Celebration leave to make your special day even more memorable.
• and company‑paid holidays to recharge and unwind.

It takes more than just a great product to modernize medicine. It takes a great team. The work we do makes a difference. Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. Our innovative and collaborative culture fuels our growth and creates rewarding and empowering experiences for our team.