RCM Customer Service Agent

Veradigm Inc.; Pune District; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Quarterly Company-Wide Recharge Days

Peer-based incentive Cheer awards

Tuition Reimbursement Program

Job summary

Veradigm is seeking a motivated RCM Customer Service Agent to be the primary contact for patients, handling billing questions, account balances, and payment resolution from our Pune office onsite. The role requires strong communication, empathy, and a solid understanding of revenue cycle and healthcare billing.

You will answer calls, follow up by email, and guide patients toward clear, accurate resolutions.

Qualifications

• Excellent communication skills with empathy.
• Understanding of revenue cycle and healthcare billing.

Responsibilities

• Answer incoming patient calls and assist with billing questions.
• Follow up via email to resolve account balances.
• Explain billing concepts clearly and empathetically to patients.

Skills

Communication skills

Job description

Job Description

RCM Customer Service Agent Department: RCM Patient Experience Reports To: Associate Manager Job Title: RCM Customer Service Agent Work Location: Pune - India, Onsite Employment Type: Full-Time Experience Level: 1-2 years Work Location - Pune (Work from Office) Shift timings - (7:30 PM - 4:30 AM) IST

About the Role

The RCM Customer Service Agent serves as a primary point of contact for patients, providing support related to billing, account balances, and payment resolution. This role is responsible for answering incoming patient calls and following up via email, helping patients understand and resolve questions about their accounts with clarity and empathy. The ideal candidate combines strong communication skills with a solid understanding of revenue cycle and healthcare billing processes.

Benefits

• Quarterly Company-Wide Recharge Days
• Peer-based incentive "Cheer" awards
• Tuition Reimbursement Program

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

To know more about the benefits and culture at Veradigm, please visit the links mentioned below:

• https://veradigm.com/about-veradigm/careers/benefits/
• https://veradigm.com/about-veradigm/careers/culture/

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Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

Thank you for reviewing this opportunity! Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.