RCM Customer Service Agent

Veradigm®; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Quarterly Company-Wide Recharge Days

Peer-based incentive Cheer awards

Tuition Reimbursement Program

Job summary

Veradigm is hiring a RCM Customer Service Agent in Pune, onsite. The role requires 1–2 years’ experience in customer service and US medical billing knowledge. You will handle patient calls, resolve billing issues, and document interactions in the Veradigm CRM system.

Educational background of 10+2 plus a Bachelor's Degree/Diploma is preferred. Night shift hours may apply; teamwork and adaptability are valued in a dynamic environment.

Qualifications

• Educational background of 10+2 plus Bachelor's Degree/Diploma preferred.
• US Medical Billing knowledge and experience.
• Total customer service experience of 1-2 years minimum.
• Excellent written and verbal communication skills.
• Friendly, patient and professional phone demeanor.

Responsibilities

• Answer patient calls with strong customer service and follow up on interactions.
• Troubleshoot and resolve complex billing related issues via live calls.
• Maintain high customer satisfaction with fast, accurate responses on calls.
• Document and manage customer interactions in Veradigm CRM system.
• Adapt to new software quickly to deliver customer satisfaction.
• Work effectively under pressure in a fast-paced environment.
• Identify trends and provide feedback to improve systems and processes.

Skills

Customer service

Communication skills

Phone etiquette

Problem solving

Fast-paced worker

Education

10+2

Bachelor's Degree/Diploma

Tools

Veradigm CRM

Job description

Job Description

RCM Customer Service Agent

Department

RCM Patient Experience

Reports To

Associate Manager

Job Title

RCM Customer Service Agent

Work Location

Pune -India, Onsite

Employment Type

Full-Time

Experience Level

1–2 years

Job Responsibilities

• Strong customer service skills; answering patient calls; prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally.


• Interact with patients via Live Calls to help troubleshoot and resolve complex billing related issues.


• Maintain high levels of customer satisfaction by providing fast and accurate responses on calls.


• Be a champion of change management with both internal and external customers.


• Document and manage customer interactions in Veradigm CRM system.


• Able to rapidly learn new software to deliver customer satisfaction.


• Able to work effectively under stressful conditions in a fast-paced environment.


• Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform.

Academic And Professional Qualifications

Educational Background: 10+2 plus Bachelor's Degree/Diploma preferred.

Experience

• US Medical Billing knowledge and experience.


• Total customer service experience/ experience of 1-2years.


• Creative and effective problem-solving skills.


• Excellent written and verbal communication skills.


• Friendly, patient and professional phone demeanor.


• Dependable with the ability to work in a fast-paced environment.

Work Hours

Capable of working in night shifts with timings

07:30pm to 04:30am IST (In Daylight Savings: 08:30pm to 05:30am IST).

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Quarterly Company-Wide Recharge Days


• Peer-based incentive “Cheer” awards


• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

https://veradigm.com/about-veradigm/careers/benefits/

https://veradigm.com/about-veradigm/careers/culture/

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.