RBB-Branch Mgr

HDFC Bank Limited; Beaware; Presencial; INR 1 200 000 - 1 800 000; Tempo integral

Resumo da oferta

HDFC Bank Limited is seeking a Branch Manager for Retail Branch Banking. You will drive profitability, manage customer relationships, and ensure regulatory compliance at the branch level.

Responsibilities include achieving income and portfolio targets, cross-sell initiatives, staff supervision, training, and ensuring high service standards. This role requires extensive travel and leadership in a busy retail banking environment.

Qualificações

• Graduation (minimum) is required.
• AMFI Certification (optional)
• IRDA Certification (optional)
• NCFM Certification (optional)

Responsabilidades

• Achieve income and contribution targets.
• Achieve incremental CASA targets.
• Ensure portfolio growth and cross-sell ratio; cross-sell Demat, Credit Cards, Insurance.

Conhecimentos

Customer delight

Decision-making

Analytical ability

Team management

Cross-sell expertise

Formação académica

Graduation (minimum)

AMFI Certification (optional)

IRDA Certification (optional)

NCFM Certification (optional)

Descrição da oferta de emprego

Job Title

Branch Manager - Retail Branch Banking

Business Unit

Retail Branch Banking

Reporting To

Cluster Head / Circle Head

Job Function and Role Type

Sales, Supervisory, Extensive Travel Required

Version No

2.0

Job Purpose

Manage branch profitability, customer relationships, and operational compliance. Drive business growth through target achievement and cross-sell initiatives.

Key Responsibilities

Achievement of Business Targets

• Achieve income and contribution targets.
• Achieve incremental CASA targets.
• Ensure portfolio growth and cross-sell ratio.
• Cross-sell products like Demat, Credit Cards, and Insurance.

Program / Channel Management

• Manage revenue-generating roles and programs.
• Achieve channel and cross-sell targets.
• Ensure HNW portfolio management and customer service.

Complaints and Customer Management

• Ensure branch sales model compliance.
• Handle complaints and ensure timely resolution.
• Control attrition and grow existing portfolios.
• Organize customer meets for feedback.

People Management

• Motivate and manage staff productivity.
• Provide training on skills, products, and operations.
• Monitor staff turnover and morale.

Review and Control

• Review vault, cash, and key registers.
• Ensure compliance with banking regulations.
• Monitor audit ratings and operational errors.
• Review progress against objectives periodically.

Education:

Graduation (minimum).

Certifications:

AMFI Certification (optional), IRDA Certification (optional), NCFM Certification (optional).

Key Competencies

Customer delight, Decision-making, Analytical ability, Team management, Cross-sell expertise.

Major Stakeholders

Customers, Admin/Infra/HR, Retail Marketing, Audit, IT, Product Development, RBI Officials.