Rail Solution Operations Associate Engineer

Alstom; Bengaluru; On-site; INR 400,000 - 520,000; Full time

Job summary

Alstom in Bengaluru is seeking a Junior Application Support Engineer to apply foundational IT and problem-solving skills to our railway software. You will monitor digital railway applications, collaborate with operations and engineering teams, and resolve incidents using approved procedures for smooth live services.

You’ll monitor dashboards, log incidents in ServiceNow/Jira, and assist with pre/post-patch checks.

Qualifications

• Foundational IT skills including Linux basics, TCP/IP, and reading logs.
• Experience using ITSM tools (ServiceNow, Jira) for incident logging.
• Willingness to learn, curious mindset, and motivation to grow in railway digital systems.

Responsibilities

• Monitor assigned application dashboards in Dynatrace on a daily basis.
• Log and classify incidents in ServiceNow/Jira.
• Apply runbook procedures to resolve defined incidents (service restarts, log clearing, connectivity checks).
• Participate in OS patching windows and health checks (pre/post).
• Assist senior engineers with post-incident documentation and timelines.
• Join knowledge transfer sessions and onboarding activities; participate in 24x7 on-call rotation.

Skills

Linux command line

TCP/IP fundamentals

Read application logs

Incident logging (ServiceNow/Jira)

Willingness to learn

Education

Bachelor's degree in IT/CS (preferred)

Tools

ServiceNow

Jira

Dynatrace

Grafana

Docker

Kubernetes

Azure

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Junior Application Support Engineer in Bangalore we’re looking for?

Your future role

Take on a new challenge and apply your foundational IT and problem-solving expertise in a cutting-edge field. You’ll work alongside supportive, collaborative, and curious teammates.

You’ll play a key role in ensuring the smooth operation of our digital railway applications. Day-to-day, you’ll work closely with teams across the business (such as operations and engineering), monitor application dashboards, and apply approved procedures to resolve incidents – and much more.

You’ll specifically take care of monitoring assigned wayside application dashboards and performing pre- and post-patch health checks, but also assist senior engineers with post-incident documentation and participate in knowledge transfer sessions.

We’ll look to you for:

• Performing daily monitoring of assigned application dashboards in Dynatrace
• Logging and classifying all incoming incidents in ServiceNow accurately
• Applying approved runbook procedures to resolve defined incidents (e.g., service restarts, log file clearing, connectivity checks)
• Participating in OS patching windows and conducting pre- and post-patch health checks
• Assisting senior engineers with post-incident documentation, such as timelines and log extracts
• Actively participating in knowledge transfer sessions and application onboarding activities
• Joining the 24x7 on-call rotation for critical incidents

All About You

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Basic awareness of railway systems and digital railway applications (e.g., TCMS, PIS, CCTV) gained through academic study, internship, or early career exposure
• Foundational IT skills, such as Linux command line basics, TCP/IP fundamentals, and the ability to read and interpret application logs
• Experience using a ticketing or ITSM tool (e.g., ServiceNow, Jira) for incident logging
• A genuine willingness to learn and grow – curiosity, dependability, and motivation are key
• Intellectual curiosity about how railway digital systems work – a desire to understand not just what happened, but why and its impact on live services
• Basic scripting knowledge (e.g., Python or Bash) – nice to have
• Exposure to monitoring tools (e.g., Dynatrace, Grafana) or familiarity with container/cloud environments (e.g., Docker, Kubernetes, Azure) – nice to have

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines
• Work with new security standards for rail signalling
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our flexible and inclusive working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards senior engineering roles or specialized technical pathways
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.