R&D Operations Lead

Nokia; Chennai District; Hybrid; INR 2,500,000 - 5,500,000; Full time

Benefits offered by this job

Flexible hybrid working

Health insurance & family coverage

Maternity/Paternity leave

Personal support services

Career growth & mobility

Continuous learning

Innovation in Nokia R&D

Recognition programs

Ergonomic workplace support

Job summary

Nokia in Chennai is seeking a Delivery, Operations & Quality Specialist to own the operational heartbeat and quality backbone of R&D. You will lead weekly/monthly cadences, build leadership dashboards, and manage governance calendars to keep programs on track, while driving improvements in DORA metrics and cycle times.

You will facilitate sprint planning and governance reviews, identify blockers, and ensure timely communication with engineering leads.

Qualifications

• 10–14 years of R&D, engineering program management, or technical operations.
• Hands-on LeSS experience with Agile methodologies (Sprint Planning, SCRUM, retrospectives).
• Quality engineering background with metrics like DVT, DER, FTAR, FBPR, ECR/ECO.

Responsibilities

• Lead weekly and monthly R&D operating cadence with program reviews and action tracking.
• Create and maintain leadership dashboards for delivery status, capacity utilization, and quality metrics.
• Manage the R&D governance calendar for timely discussions with relevant data.
• Identify and escape blockers; ensure timely resolution and communication with engineering leads.
• Facilitate day-to-day Agile practices: sprint planning, SCRUM, and process audits; define and track KPIs (DORA, velocity).
• Define and track delivery KPIs; drive improvements with engineering teams.
• Oversee R&D quality metrics and enforce quality gates throughout the product lifecycle.
• Conduct root cause analyses on quality issues and lead corrective actions.

Skills

LeSS experience

Metrics analysis

Dashboard creation

Governance reviews

Cross-functional collaboration

Telecom/embedded systems

Education

Engineering or Masters in Engineering

Tools

Jira

Power BI

Job description

Job Description

This role owns the operational heartbeat and quality backbone of R&D. The Delivery, Operations & Quality Specialist ensures that engineering teams deliver predictably through a disciplined operating cadence, scaled Agile execution, and a robust quality measurement system. The single person that leadership looks to when asking: are we on track, and are we building it right?

How You Will Contribute And What You Will Learn

• Lead weekly and monthly R&D operating cadence, coordinating program reviews and action tracking.


• Create and maintain leadership dashboards for delivery status, capacity utilization, and quality metrics.


• Manage the R&D governance calendar to ensure timely discussions with relevant data.


• Proactively identify and escape blockers, ensuring timely resolution and communication with engineering leads.


• Facilitate day-to-day Agile practices, including sprint planning, SCRUM meetings, and process audits. Define, baseline, and track delivery KPIs — DORA metrics, sprint velocity, ECR-to-ECO cycle time.


• Define and track key delivery KPIs, driving improvement initiatives in collaboration with engineering teams.


• Oversee R&D quality metrics and ensure proper quality gates throughout the product lifecycle.


• Conduct root cause analysis on quality issues and lead corrective action processes to enhance product quality.

Key Skills And Experience

Must-Have

• Engineering or Masters in engineering with 10–14 years of experience in R&D, engineering program management, or technical operations


• Hands‑on LeSS experience with Agile methodologies, including Sprint Planning, SCRUM, and retrospectives


• Quality engineering background with metrics such as DVT, DER, FTAR, FBPR, ECR/ECO in a hardware‑software context


• Familiarity with Nokia or comparable OEM engineering processes


• Proficient in metrics analysis and dashboard creation (Jira, Power BI, or equivalent)


• Metrics‑fluent: DORA, cycle time, escape rate — comfortable building dashboards (Jira, Power BI, or equivalent).


• Experience facilitating cross-functional engineering governance reviews


• Experience in telecom, networking, or embedded systems

Nice-To-Have

• SAFe Program Consultant (SPC) or equivalent certification


• Ability to effectively present to senior R&D leadership

About The Team

Some of our benefits in India:

• Flexible and hybrid working arrangements to support work–life balance


• Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well‑being programs, and employee resource groups


• A minimum of 90 days of Maternity and Paternity Leave based on eligibility


• Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations


• Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support


• Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms


• Opportunities to innovate and contribute through Nokia’s research and development environment


• Recognition programs that celebrate outstanding contributions


• Workplace support – ergonomic working support and mobile device programs based on eligibility