Quality & Testing Manager

The Sleep Company; Mumbai; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

The Sleep Company is seeking a meticulous Quality Assurance Manager to define and enforce best-in-class standards across our home textiles range. You will build robust quality frameworks, establish testing protocols, and ensure consistent execution with manufacturing partners.

Collaborate with Buying and Design teams to ensure durability, comfort, and craftsmanship. You will lead audits, AQL inspections, CAPA programs, and drive continuous improvement across production cycles.

Qualifications

• 5+ years of hands-on experience in Quality Assurance / Quality Control within the textile manufacturing industry.
• Strong experience working with vendors and managing production quality at scale.

Responsibilities

• Establish comprehensive quality manuals, specifications, tolerances, and testing protocols across home textiles
• Define clear benchmarks for product performance, consistency, and finish
• Conduct factory evaluations, capability assessments, and onboarding audits for new and existing vendors
• Ensure adherence to quality standards, processes, and social compliance requirements
• Oversee third-party and in-house testing for key textile parameters
• Ensure all products meet defined quality and performance benchmarks before approval
• Design and implement AQL inspection frameworks
• Monitor inline production quality and conduct pre-shipment inspections to prevent defects
• Analyze quality failures, customer complaints, and returns to identify root causes
• Drive CAPA with suppliers and ensure closure and continuous improvement
• Partner with Design and Buying teams to review inward
• Advise on supplier performance, risk areas, and quality improvements during reviews

Skills

Quality Assurance

Textile Manufacturing

Vendor Management

CAPA

AQL Inspections

Root Cause Analysis

Cross-Functional Collaboration

Detail Orientation

Communication Skills

Ownership Mindset

Job description

Job Description: Quality Assurance Manager – Home Textiles

About the Role

We are looking for a meticulous and highly experienced Quality Assurance Manager to define, implement, and enforce best-in-class quality standards across our product portfolio.

In this role, you will act as the gatekeeper of product excellence—building robust quality frameworks, establishing testing protocols, and ensuring consistent execution across manufacturing partners. You will work closely with Buying and Design teams to ensure every product meets our standards for durability, comfort, and craftsmanship.

Key Responsibilities

Quality Standards & Frameworks

• Establish comprehensive quality manuals, specifications, tolerances, and testing protocols across home textiles
• Define clear benchmarks for product performance, consistency, and finish

Supplier Auditing & Compliance

• Conduct factory evaluations, capability assessments, and on boarding audits for new and existing vendors
• Ensure adherence to quality standards, processes, and social compliance requirements

Testing & Validation

• Oversee third-party and in-house testing for key textile parameters
• Ensure all products meet defined quality and performance benchmarks before approval

Inline & Pre-Shipment Inspections

• Design and implement AQL (Acceptable Quality Limit) inspection frameworks
• Monitor inline production quality and conduct rigorous pre-shipment inspections (PSI) to prevent defects

Defect Management & CAPA

• Analyze quality failures, customer complaints, and returns to identify root causes
• Drive structured Corrective and Preventive Actions (CAPA) with suppliers
• Ensure closure and continuous improvement across production cycles

Cross-Functional Collaboration

• Partner with Design and Buying teams to review inward
• Advise on supplier performance, risk areas, and quality improvements during reviews

Qualifications

Experience

• 5+ years of hands-on experience in Quality Assurance / Quality Control within the textile manufacturing industry
• Strong experience working with vendors and managing production quality at scale

Technical Expertise

• Deep knowledge of textile construction, fabric behaviour, dyeing, and finishing processes
• Familiarity with international testing standards such as AATCC, ASTM, ISO

Auditing & Inspection

• Proven experience in factory audits, vendor evaluations, and AQL-based inspections
• Strong understanding of production processes and quality checkpoints

Problem Solving

• Strong analytical ability to identify defects, diagnose root causes, an implement corrective actions
• Track record of driving continuous improvement with manufacturing partners

Traits

• Extremely detail-oriented with uncompromising quality standards
• Strong communication and stakeholder management skills
• Ability to manage vendors firmly while building long-term partnerships
• High ownership mind-set with a focus on delivering a flawless end product