Quality Specialist - Spanish, DLP LMAQ

Amazon Inc.; Hyderabad; Presencial; INR 350.000 - 700.000; Jornada completa

Descripción de la vacante

Amazon Inc. in Hyderabad is seeking a Transportation Quality Specialist who will provide first level support for driver and delivery programs. The role requires strong communication, data analysis, and ability to coordinate across teams to prevent outages and improve customer experience.

The ideal candidate has a Bachelor's degree, fluent Spanish (B2+), and 10-24 months of experience; advanced Excel skills (Pivot Tables, VLOOKUP) and the ability to work in a dynamic environment are essential.

Formación

• Bachelor’s degree, Fluency in Spanish. Required B2+ certification.
• Fluency in Spanish
• 10-24 months of work experience
• Good communication skills - should be able to facilitate flow of translated information between teams internal/external
• Proficiency in Excel (pivot tables, VLOOKUP)

Responsabilidades

• Fluency in Spanish. B2+ certification
• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data

Conocimientos

Fluency in Spanish

Excel pivot tables

VLOOKUP

Communication skills

Teamwork

Educación

Bachelor’s degree

Descripción del empleo

The Last Mile Analytics & Quality Team in Hyderabad is looking for Transportation Quality Specialist who will act as first level support for driver and delivery related programs. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities

• Fluency in Spanish. B2+ certification
• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data

Basic Qualifications

• Bachelor’s degree, Fluency in Spanish. Required B2+ certification.
• Fluency in Spanish
• 10-24 months of work experience
• Good communication skills - should be able to facilitate flow of translated information (Spanish to English and vice-versa) between teams internal/external
• Proficiency in Excel (pivot tables, VLOOKUP)
• Demonstrated ability to work in a team in a very dynamic environment

Preferred Qualifications

• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections Identify and uncover areas of opportunity and highlight the same to managers. Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.