Operations Manager III, Last Mile Analytics and Quality

Amazon Inc.; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Amazon Inc. in Hyderabad, India is seeking an experienced Operations Manager III to lead geo-spatial data quality for the Last Mile Analytics and Quality (LMAQ) initiative.

You will drive end-to-end improvements in data accuracy, speed to market, and customer impact while collaborating with cross-functional teams. The role emphasizes building scalable processes, defining metrics, and developing a high-performing team.

Qualifications

• 3+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Devise operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and speed to market.
• Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes.
• Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.
• Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes.
• Proactively identifies tool and system requirements that reduce operational defects.
• Works with inter-functional teams to streamline processes.

Skills

Employee management

Performance management

Leadership

Education

Bachelor's degree or equivalent

Job description

Operations Manager III, Last Mile Analytics and Quality

Are you interested in being part of a brand new Amazon initiative to redefine the way geo-spatial data is visualized and built to delight our customers and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team which will work to establish new approaches to seamlessly curate and enhance data from Amazon's global last mile delivery network to improve our geo-spatial data quality. We are seeking a passionate, experienced operations manager to lead our geo-spatial data quality improvement efforts in Hyderabad, India. (S)he will be primarily responsible for

• Devise operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and speed to market.
• Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance tactically and strategically;
• Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.
• Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Manages complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.
• Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.
• Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams.

The ideal candidate will be organized, detail-oriented, and clearly communicate progress. (S)he contributes to data quality improvement projects by proposing enhancements to tools and working on continuous improvement of business process that address key team pain-points to set them up for success. The person is a self-starter, set vision and manages teams and sets clear goals for team performance management. The person has track record of driving process excellence. Knowledge or experience in Six sigma, LEAN, DMAIC, Kaizen and/or statistical process control projects is a bonus.

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.