Quality Manager - US Mortgage Underwriting

Guideline Inc; Pune District; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

Guideline Inc. in Pune seeks an experienced Quality Manager for the US Mortgage Underwriting process. The role requires strong leadership to drive quality excellence across underwriting operations.

Night shift alignment and WFO are noted, with experience in audits, compliance, and process improvements essential. The ideal candidate will lead QA activities, analyze metrics, and oversee the team to ensure adherence to FHA/VA/Conventional guidelines and client requirements.

Qualifications

• 8–12+ years of experience in US Mortgage Underwriting.
• Minimum 3 years in a Quality Manager/Lead role handling US Mortgage Underwriting.
• Strong knowledge of FHA, VA, Conventional, Jumbo guidelines and compliance.

Responsibilities

• Manage end-to-end Quality Assurance for US Mortgage Underwriting.
• Conduct quality audits of underwriting files for adherence to guidelines.
• Monitor decisions for accuracy, consistency, and regulatory compliance.
• Analyze quality metrics and drive process improvements.
• Perform RCA and implement CAPA actions.
• Lead calibration with Operations, Clients and Training teams.
• Prepare dashboards, MIS reports and performance scorecards.
• Coach Underwriters and Team Leaders to improve quality.
• Ensure compliance with investor and client underwriting guidelines.
• Support internal and external quality audits and audits governance.

Skills

US Mortgage Underwriting

Quality Auditing

Leadership

Stakeholder Mgmt

MS Excel

Tools

Reporting Tools

Job description

Dear Applicant,

Hiring for Quality Manager - US Mortgage Underwriting

Location - Pune

US Night shift

WFO

Notice - upto 1 month

Ctc - 18-22lpa (Depends on last drawn)

Role :

Quality Manager : 8–12+ years of overall experience in the US Mortgage Underwriting industry.

Minimum 3 years of experience as a Quality Manager, Assistant Quality Manager, or Quality Lead handling the US Mortgage Underwriting process.

Job Summary

We are hiring an experienced Quality Manager for our US Mortgage Underwriting process. The ideal candidate should have extensive experience in mortgage underwriting quality, auditing, compliance, and process improvement. This role requires strong leadership skills, in-depth knowledge of US Mortgage guidelines, and the ability to drive quality excellence across underwriting operations.

Key Responsibilities

Manage end-to-end Quality Assurance activities for the US Mortgage Underwriting process.

Conduct quality audits of completed underwriting files to ensure adherence to investor and client guidelines.

Monitor underwriting decisions for accuracy, consistency, and regulatory compliance.

Analyze quality metrics, identify trends, and recommend process improvements.

Perform Root Cause Analysis (RCA) and implement Corrective & Preventive Actions (CAPA).

Conduct calibration sessions with Operations, Clients, and Training teams.

Prepare quality dashboards, MIS reports, and performance scorecards.

Provide coaching and constructive feedback to Underwriters and Team Leaders.

Ensure compliance with FHA, VA, Conventional, Jumbo, Agency, and Client underwriting guidelines.

Support internal and external quality audits.

Drive continuous improvement initiatives to enhance quality scores and reduce defects.

Lead, mentor, and develop the Quality team.

Mandatory Skills

Experience in US Mortgage Underwriting Quality is mandatory.

Strong understanding of underwriting quality standards and mortgage compliance.

Excellent auditing, analytical, reporting, and problem-solving skills.

Experience handling client audits and quality governance.

Excellent communication and stakeholder management skills.

Proficiency in MS Excel, PowerPoint, and reporting tools.