Team Lead–Operations-US Mortgage (Underwriter -Live, Post Close, or QM) -Chennai

Varsal Terra Technology Pvt. Ltd.; Chennai; Vor Ort; INR 1.200.000 - 1.600.000; Vollzeit

Zusammenfassung

Varsal Terra Technology Pvt. Ltd. in Chennai is seeking a highly experienced Team Lead for US Mortgage Underwriting. The role oversees a live underwriting team, QM/post-closing focus, and requires hands-on experience with US mortgage guidelines during night shifts.

The candidate must have 5–6 years in US Mortgage Underwriting, with 1–2 years in team leadership, and be able to operate in US business hours.

Qualifikationen

• 5+ years in US Mortgage Underwriting with BPO/ITES experience.
• 1–2 years in a Team Lead role or equivalent.
• Strong knowledge of US mortgage guidelines and processes.

Aufgaben

• Lead and manage a team of US Mortgage Underwriters/SMEs.
• Monitor productivity, quality, TAT and SLA adherence.
• Provide coaching and process support to team members.
• Handle escalations and resolve underwriting queries.
• Ensure compliance with US mortgage guidelines and client requirements.
• Conduct quality reviews and drive corrective actions.
• Coordinate with clients and internal stakeholders for needs.

Kenntnisse

Team Leadership

US Mortgage Underwriting

Live Underwriting

Quality Management

Post Closing

Jobbeschreibung

Experience: 5-6 years in BPO/ITES in US Mortgage Underwriting operations, preferably with significant US Mortgage Underwriting experience.. with at least 1-2 years as TL (if you are not Team lead or above on paper you are not eligible for this role)

Job Description – Team Lead – US Mortgage Underwriting

• Live US Mortgage Underwriting

Job roles: Team Lead–Operations-US Mortgage (Underwriter -Live, Post Close, or QM) -Chennai

Location: Chennai

Work Mode: Work from Office (No hybrid or work from Home)

Shift: Night Shift – US Hours

Notice Period: Immediate Joiners Preferred

Open Positions & Salary

Team Lead – Operations

CTC: ₹12–16 LPA

Experience: 5-6 years in BPO/ITES in US Mortgage Underwriting operations, preferably with significant US Mortgage Underwriting experience.. with at least 1-2 years as TL (if you are not Team lead or above on paper you are not eligible for this role)

Job Description – Team Lead – US Mortgage Underwriting

Process: US Mortgage – Live Underwriting / QM / Post Closing

Role Overview

We are looking for an experienced Team Lead – US Mortgage Underwriting to manage a team of underwriters/SMEs and ensure smooth day-to-day operations, quality delivery, productivity and adherence to US mortgage guidelines.

The ideal candidate should have strong hands-on experience in at least one of the following areas: Live Underwriting, Quality Management (QM) or Post Closing, along with prior experience handling a team.

Key Responsibilities

• Lead and manage a team of US Mortgage Underwriters/SMEs.
• Monitor daily productivity, quality, TAT and SLA adherence.
• Provide guidance, coaching and process support to team members.
• Handle escalations and resolve complex underwriting-related queries.
• Ensure compliance with US mortgage guidelines, client requirements and process standards.
• Conduct quality reviews, identify errors and drive corrective actions.
• Coordinate with clients and internal stakeholders for operational requirements.
• Drive team performance, process improvements and continuous learning.

Required Skills & Experience

• Minimum 5+ years of experience in US Mortgage Underwriting.
• 1–2 years of experience working as a Team Lead.
• Strong hands-on experience in at least one of the following:
• Live US Mortgage Underwriting
• Quality Management (QM)
• Post Closing
• Good understanding of US mortgage processes, documentation and underwriting guidelines.
• Experience managing team productivity, quality and performance metrics.
• Strong communication, problem-solving and people-management skills.

Candidate Profile

• Should have progressed from an Underwriter/SME role into a Team Lead position.
• Must have hands-on mortgage process knowledge and the ability to guide team members.
• Should be comfortable working in US business hours/shifts, as required.

Preferred Location:

Chennai

Priority Candidates

Candidates currently working in US Mortgage, who can join immediately or at short notice will be preferred.

Why Join Us

Lead a growing, high-performance US mortgage team.

Direct exposure to US clients and decision-makers.

Opportunity to drive impact in a mature, stable process with strong career growth.

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