Quality Manager BPO/Manager Quality/ BPO Quality Manager

Selectica International Solutions; Gurugram District; On-site; INR 420,000 - 700,000; Full time

Job summary

Selectica International Solutions in Gurgaon is hiring for a BPO Quality Manager to oversee quality in international voice processes. This role requires a minimum of 1 year of BPO quality management experience and exposure to calibrations, audits, and CSAT programs.

The position is office-based in Gurgaon and demands hands-on leadership in calibration, quality audits, and customer satisfaction metrics to drive service improvements across international campaigns.

Qualifications

• Minimum 1 year of BPO Quality Manager experience on paper
• Experience in international customer support voice processes
• Familiar with call calibration, audits and CSAT programs

Responsibilities

• Oversee quality in international voice-based BPO processes
• Conduct call calibrations and quality audits
• Monitor CSAT metrics and drive service improvements

Skills

BPO Quality Manager

International CS

Voice process

Call calibration

CSAT

Job description

• Min 1yr BPO Quality Manager Exp on the paper , AM/DM cannot apply
• MUST Exp in International Customer Support voice process
• Call Callibration, Audit , CSAT
• WFO Gurgaon ONLY
• min 1 yr Quality manager on paper in International Customer Support voice process

Required Candidate profile

Skills highlighted with are preferred keyskills

Selectica is hiring BPO Quality Manager/Manager Quality/ Quality Manager. Work from Office-Hyderabad only not visakhapatnam neither Bangalore.