Quality Manager International Voice Chat Banking Process BPO Hyderabad

Creative Indians; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Creative Indians in Hyderabad is seeking a Quality Manager with 8+ years in Quality and 1+ year as a Manager, specifically on papers from International Banking processes. The role covers transactional quality for international voice and chat banking and requires strong communication.

You will have led QA teams, ensured quality metrics, and worked in US/UK rotational shifts, with a focus on process excellence and compliance.

Qualifications

• Min 8+ years of experience in Quality
• Min 1+ years as a Manager Quality
• Experience on papers only from International Banking processes
• Transactional Quality in International Voice/Chat Banking

Responsibilities

• Led a team of Quality Team Leaders and QA staff
• Ensured adherence to quality metrics and process improvements

Skills

Quality management

Team leadership

Communication skills

Quality metrics

Job description

Need Quality Manager on papers only from International Banking Custoner Service Voice Chat process BPO.

Must have Min 8+yrs exp in Quality and Min 1+yrs exp as a Manager Quality on papers only from International Banking process Transactional Quality - International Voice / Chat Banking process.

Handled a team of Quality Team Leaders and QA's.

Well Versed with Quality Metrics.

US UK Rotational Shifts

Excellent Comms required

Job Location - Hyderabad