Quality Lead

Isha Foundation, Inc.; Coimbatore District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Isha Foundation, Inc. in Coimbatore is seeking a Quality Assurance leader to own and drive the Quality Management System across Home Decor, Jewellery, Personal Care, Foods & Arogya, Craft, Clothing and Lifestyle products.

The role encompasses defining policies, KPIs, and governance, building a preventive quality culture, and leading quality reviews with senior management to ensure end-to-end product quality and regulatory compliance.

Responsibilities

• Develop and implement the organisation's Quality Management System (QMS).
• Define quality policies, standards, SOPs, inspection plans, and acceptance criteria across all product categories.
• Establish quality KPIs, dashboards, and governance mechanisms.
• Build a preventive quality culture across the organisation rather than relying on inspection alone.
• Lead periodic Quality Review meetings with senior management.
• Own end-to-end product quality across all categories including Home Decor, Jewellery, Personal Care, Foods & Arogya, Craft, Clothing, Lifestyle Products.
• Responsibilities include: Product specification approval, Inspection standards, Sampling methodology, Incoming quality inspection, In-process quality checks, Final product release, Labelling accuracy, Product consistency.
• Qualify and approve new suppliers from a quality perspective, conduct supplier audits and capability assessments, define supplier quality expectations and performance scorecards.
• Develop process quality controls, standardise critical quality parameters, validate manufacturing processes, reduce process variation, ensure process adherence.
• Define inspection standards for raw materials and packaging materials, approve inspection plans, manage material acceptance and rejection, work with Procurement on vendor quality issues, reduce incoming quality failures.
• Own post-market quality performance by analysing customer complaints, monitoring product returns, identifying recurring quality issues, driving root cause analysis, implementing corrective actions, reducing customer quality incidents, lead root cause analysis using structured methodologies, drive CAPA, eliminate recurring quality issues, improve product reliability and consistency, lead cross-functional improvement projects.
• Ensure compliance with applicable regulations including Food Safety requirements, Cosmetics regulations, Labelling requirements, Packaging regulations, Legal Metrology, Product safety standards, and category-specific statutory requirements, maintain all compliance documentation and audit readiness.
• Maintain specifications and product standards, maintain quality records, maintain CAPA logs, control quality documentation.

Job description

Develop and implement the organisation's Quality Management System (QMS).

Define quality policies, standards, SOPs, inspection plans, and acceptance criteria across all product categories.

Establish quality KPIs, dashboards, and governance mechanisms.

Build a preventive quality culture across the organisation rather than relying on inspection alone.

Lead periodic Quality Review meetings with senior management.

2. Product Quality Assurance

Own end-to-end product quality across all categories including:

• Home Decor
• Jewellery
• Personal Care
• Foods & Arogya
• Craft
• Clothing
• Lifestyle Products

Responsibilities include:

• Product specification approval
• Inspection standards
• Sampling methodology
• Incoming quality inspectione
• In-process quality checks
• Final product release
• Labelling accuracy
• Product consistency

3. Supplier Quality Management

• Qualify and approve new suppliers from a quality perspective.
• Conduct supplier audits and capability assessments.
• Define supplier quality expectations and performance scorecards.

4. Manufacturing & Process Quality

• Develop process quality controls
• Standardise critical quality parameters
• Validate manufacturing processes
• Reduce process variation
• Ensure process adherence

5. Incoming Material Quality

• Define inspection standards for raw materials and packaging materials.
• Approve inspection plans.
• Manage material acceptance and rejection.
• Work with Procurement on vendor quality issues.
• Reduce incoming quality failures.

6. Customer Quality

• Own post-market quality performance by:
• Analysing customer complaints
• Monitoring product returns
• Identifying recurring quality issues
• Driving root cause analysis
• Implementing corrective actions
• Reducing customer quality incidents
• Lead Root Cause Analysis using structured methodologies.
• Drive Corrective and Preventive Action (CAPA).
• Eliminate recurring quality issues.
• Improve product reliability and consistency.
• Lead cross-functional improvement projects.

8. Regulatory & Compliance

• Ensure compliance with applicable regulations including:
• Food Safety requirements
• Cosmetics regulations
• Labelling requirements
• Packaging regulations
• Legal Metrology
• Product safety standards
• Category-specific statutory requirements

Maintain all compliance documentation and audit readiness.

9. Documentation & Quality Systems

• Maintain specifications and product standards.
• Maintain quality records.
• Maintain CAPA logs.
• Control quality documentation.