QUALITY & INNOVATIONS MANAGER

Aster DM Quality Care; Thiruvananthapuram; On-site; INR 1,000,000 - 2,100,000; Full time

Job summary

Aster DM Quality Care in Kerala seeks a Quality & Innovations Manager to drive quality excellence, patient safety, accreditation readiness and continuous improvement across the hospital. You will lead hospital-wide quality initiatives, oversee NABH/NABL/JCI compliance, develop KPIs and dashboards, coordinate audits, and promote structured, data-driven improvements with cross-department collaboration.

The ideal candidate has postgraduate healthcare management, experience in audits and CAPA,

Qualifications

• Graduate or postgraduate in Healthcare Management, Quality, Hospital Administration or related discipline.
• Experience in hospital quality, accreditation or process excellence.
• Strong understanding of NABH/NABL/JCI frameworks and quality tools.
• Experience in audits, RCA, CAPA, KPI monitoring and improvement projects.

Responsibilities

• Lead hospital-wide quality improvement and patient-safety initiatives.
• Drive compliance with NABH/NABL/JCI and other applicable standards.
• Develop, monitor and improve quality indicators, clinical/non-clinical KPIs and dashboards.
• Coordinate internal audits, accreditation assessments, gap assessments and corrective actions.
• Identify process gaps and lead structured improvement projects.
• Promote innovation, digitalisation and evidence-based process improvements across departments.
• Facilitate root-cause analysis, CAPA and continuous improvement initiatives.
• Train teams on quality systems, patient safety and process excellence.
• Prepare quality reports and present key insights to senior leadership.

Skills

Quality management

Patient safety

NABH/NABL/JCI knowledge

KPIs & dashboards

Audits & CAPA

Project management

Stakeholder management

Digitalisation

Education

Healthcare Management / Hospital Administration degree

Tools

RCA

CAPA

Quality dashboards

Six Sigma

Job description

We are looking for a Quality & Innovations Manager to drive quality excellence, patient safety, accreditation readiness and continuous improvement across the hospital.

Key Responsibilities

• Lead hospital-wide quality improvement and patient-safety initiatives.
• Drive compliance with NABH/NABL/JCI and other applicable standards.
• Develop, monitor and improve quality indicators, clinical/non-clinical KPIs and dashboards.
• Coordinate internal audits, accreditation assessments, gap assessments and corrective actions.
• Identify process gaps and lead structured improvement projects.
• Promote innovation, digitalisation and evidence-based process improvements across departments.
• Facilitate root-cause analysis, CAPA and continuous improvement initiatives.
• Train teams on quality systems, patient safety and process excellence.
• Prepare quality reports and present key insights to senior leadership.

What We're Looking For

• Graduate/Postgraduate in Healthcare Management, Quality, Hospital Administration or a related discipline.
• Relevant experience in hospital quality, accreditation or process excellence.
• Strong understanding of NABH/NABL/JCI frameworks and quality tools.
• Experience in audits, RCA, CAPA, KPI monitoring and improvement projects.
• Strong analytical, project-management and stakeholder-management skills.