Quality Head

Geeken Seating Collection; Gurugram District; On-site; INR 400,000 - 640,000; Full time

Job summary

Geeken Seating Collection in India invites an experienced Quality Leader to design and operate an end-to-end Quality Management System across raw materials, in-process, and finished goods. You will collaborate with Procurement, Stores, and Production, with authority to stop dispatches on deviations.

The role drives process audits, CAPA, root-cause analysis, and continuous improvement to reduce defects, warranty costs, and production losses.

Qualifications

• Experience implementing Quality Management Systems and ISO 9001 standards.
• Strong problem-solving and data-driven decision-making skills.
• Experience leading cross-functional quality teams across multiple locations.

Responsibilities

• Lead incoming material quality control and vendor quality development.
• Establish SOPs, Quality Work Instructions, and process checkpoints across production lines.
• Define final inspection checklists and dispatch sign-off for finished goods.
• Drive QMS deployment including CAPA, root-cause analysis, 5 Why, Fishbone, and PDCA.
• Lead customer complaint investigations and implement corrective actions.
• Conduct supplier quality audits and vendor performance tracking.
• Own quality metrics: FPY, COPQ, defects, and warranty costs.
• Build and develop quality teams across locations and foster Right First Time culture.

Skills

Quality management

Leadership

ISO 9001

Root Cause Analysis

CAPA & PDCA

Supplier quality

Job description

Role Purpose

To establish and lead Geeken's end-to-end Quality Management System by ensuring that raw materials, work-in-progress, and finished goods consistently meet defined quality standards while reducing rejections, customer complaints, rework, warranty costs, and production losses.

The role will act as an independent control function working closely with Procurement, Stores and Production departments while maintaining authority to stop dispatches or production in case of significant quality deviations.

Key Responsibilities

1. Incoming Material Quality Control

• Approve quality specifications for all purchased materials.
• Establish vendor quality standards and inspection protocols.
• Lead incoming inspection of:
• Boards
• Hardware
• Fabric
• Foam
• Steel and metal components
• Chemicals and consumables
• Collaborate with Procurement during vendor selection and vendor audits.
• Approve first samples from new vendors.
• Track vendor-wise rejection rates and supplier quality performance.

2. In-Process Quality Management

• Design stage-wise quality checkpoints across production lines.
• Establish Standard Operating Procedures (SOPs) and Quality Work Instructions.
• Conduct process audits across:
• Chair manufacturing
• Modular furniture
• Almirah manufacturing
• Fabrication and metal processing
• Student desk production
• Identify root causes of defects and implement corrective actions.
• Ensure quality compliance across all production shifts.

3. Finished Goods Quality Assurance

• Define final inspection checklists for all product categories.
• Ensure only approved products are dispatched to customers.
• Monitor defects related to:
• Finish
• Dimension accuracy
• Assembly
• Stability
• Functionality
• Packaging
• Establish dispatch quality sign-off process.

4. Quality Systems & Continuous Improvement

• Build organisation-wide Quality Management System (QMS).
• Drive implementation and maintenance of:
• ISO 9001
• Process Control Systems
• CAPA (Corrective & Preventive Action)
• Root Cause Analysis
• 5 Why
• Fishbone Analysis
• PDCA Methodology
• Develop quality dashboards and management reports.

5. Customer Quality & Complaint Handling

• Lead customer complaint investigations.
• Analyse field failures and returns.
• Implement corrective measures to prevent recurrence.
• Reduce warranty and service-related quality costs.
• Maintain customer satisfaction metrics.

6. Vendor Quality Development

• Conduct supplier quality audits.
• Develop vendor rating mechanisms.
• Work jointly with Procurement Head on vendor improvement plans.
• Recommend vendor approval, suspension, or blacklisting based on quality performance.

7. Quality Metrics Ownership

Own and monitor:

• Customer Complaint Rate
• Production Rejection %
• Rework %
• First Pass Yield (FPY)
• Cost of Poor Quality (COPQ)
• Dispatch Rejection %
• Vendor Rejection %
• Quality Audit Scores
• Warranty Claim %
• Customer Satisfaction Score

8. Team Leadership

• Build and develop quality teams across all manufacturing locations.
• Train production supervisors and operators on quality standards.
• Create a quality culture focused on "Right First Time".
• Conduct periodic skill assessments and capability-building programmes.