Quality Manager - Command Center (QMC)

Wyzmindz Solutions; Sector 10; On-site; INR 406,000 - 487,000; Full time

Job summary

Wyzmindz Solutions Pvt Ltd in Noida Sector 63 is seeking a Quality Manager Command Center (QMC) to drive governance, MIS and process excellence across multiple projects. You will partner with CEO/COO, prepare MIS reports, and own client relationships for premium accounts while guiding audits and CAPA actions.

The role requires 4–6 years in Quality, MIS or Command Center, strong MS Excel and PowerPoint, TimeChamp experience, and a proactive approach to governance and continuous improvement

Qualifications

• Graduate in any discipline with 4–6 years of experience in Quality / MIS / Command Center / Process Governance roles.
• Strong MS Excel skills (advanced functions, dashboards) and PowerPoint for reporting.

Responsibilities

• Manage the Command Center operations and support CEO/COO in tracking and driving execution of strategic initiatives.
• Prepare and maintain MIS reports including the Team Balanced Scorecard (BSC), Shrinkage Report, and Payroll inputs using TimeChamp data.
• Own and manage key account relationship for a premium project, ensuring service delivery excellence and client satisfaction.
• Drive governance framework, including monthly business reviews (MBR) and process audits.
• Identify control gaps during audits and drive CAPA to closure.
• Support Talent Acquisition with hiring coordination and resource planning for the account.
• Collaborate with cross-functional teams to strengthen reporting accuracy and process controls.
• Mentor team members on quality standards and reporting discipline.
• Plan and manage process audits across multiple projects and functions.
• Ensure adherence to governance frameworks, SOPs and compliance standards.
• Analyze audit findings and recommend corrective actions.

Skills

Excel advanced dashboards

PowerPoint reporting

Quality/MIS/Command Center experience

TimeChamp or similar tools

Stakeholder management

BPO/Shared Services experience

Travel to client locations

Education

Graduate degree in any discipline

Tools

TimeChamp

Job description

Job Description

Job Title: Quality Manager Command Center (QMC)

Company: Wyzmindz Solutions Pvt Ltd

Location: Noida Sector 63

Compensation: 40k CTC PM

About us -

TransMon helps businesses simplify and improve customer operations to deliver measurable and meaningful customer experiences. Our SaaS platform is used across India, UAE, South Africa, the US, and other markets, with 100,000+ users managing quality, workflows, and CX in real time.

Roles & Responsibilities (KRA):

• Manage the Command Center operations and act as a key support to the CEO & COO in tracking, coordinating, and driving execution of strategic initiatives
• Prepare and maintain MIS reports including the Team Balanced Scorecard (BSC), Shrinkage Report, and Payroll inputs, using data from TimeChamp
• Own and manage key account relationship for a premium project, ensuring service delivery excellence and client satisfaction
• Drive team governance framework, including client Monthly Business Reviews (MBR) and periodic process audits
• Identify control gaps during audits and drive corrective & preventive actions (CAPA) to closure
• Support the Talent Acquisition team with hiring coordination and resource planning for the account
• Collaborate with cross-functional teams (Operations, HR, TA, and Leadership) to strengthen reporting accuracy and process controls
• Mentor and guide team members on quality standards, reporting discipline, and best practices
• Plan, execute, and manage process audits across multiple projects and functions.
• Ensure adherence to governance frameworks, SOPs, and compliance standards.
• Analyze audit findings, identify gaps, and recommend corrective and preventive actions.
• Manage and prioritize multiple projects simultaneously with strict timelines.
• Support continuous improvement initiatives using Six Sigma methodologies.
• Willingness to visit client locations as and when required.

Required Skills & Qualifications:

• Graduate in any discipline with minimum 4-6 years of experience in Quality / MIS / Command Center / Process Governance roles
• Strong expertise in MS Excel (advanced functions, dashboards, data analysis) & PowerPoint (reporting & presentations)
• Hands-on experience with TimeChamp or similar workforce/time-tracking tools (preferred)
• Prior experience managing Balanced Scorecard, Shrinkage, and Payroll reporting
• Experience in BPO / Shared Services / Consulting environments (preferred)
• Excellent analytical, communication, and stakeholder management skills, with the ability to work directly with CEO/COO office on strategic initiatives
• Willingness to travel to client locations as required