Quality Assurance Manager

Stratacent; Pune District; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Stratacent in Pune seeks an experienced QA Manager - Delivery Services to lead QA and delivery operations, drive end-to-end software lifecycles, and guide cross-functional teams across QA, data, and delivery. The role blends strategic leadership with hands-on management to ensure high performance and governance.

The candidate should have 8+ years in IT services, strong QA, and stakeholder communication skills, and experience with global teams.

Qualifications

• Bachelor's or master's degree in computer science, IT, engineering, or related discipline.
• 10+ years in IT services, including 5+ years in Delivery roles and 3+ years in people management.
• Strong QA and data support background with test management, automation tools, and quality metrics.
• Proven experience in managing geographically distributed teams.

Responsibilities

• Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.
• Build a high-performance team culture focused on accountability, innovation, and continuous improvement.
• Mentor and develop team members through coaching, performance reviews, and growth planning.
• Resolve interpersonal and performance issues to maintain team harmony and effectiveness.
• Manage IT service delivery performance against SLAs and KPIs, ensuring quality releases.
• Drive process improvements with metrics, ensuring ITIL/ISO/SOC standards alignment.

Skills

QA Management

Delivery Management

Test Automation

Stakeholder Communication

Distributed Teams

Education

Bachelor's or Master's in CS/IT/Engineering

Tools

JIRA

TestRail

Selenium

Data Engineering tools

Job description

Position: QA Manager - Delivery Services

Experience: 8+ years

Location: Pune

Shift Time:- 2PM-11PM IST / 3PM-12AM IST

Job Summary:

We are seeking a highly experienced Technical Manager with a strong foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement.

Key Responsibilities:

Leadership & People Management:

• Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.
• Build a high-performance team culture focused on accountability, innovation, and continuous improvement.
• Mentor and develop team members through coaching, performance reviews, and growth planning.
• Resolve interpersonal and performance issues to maintain team harmony and effectiveness.

Transition from Delivery to People Management:

• Leverage delivery experience to align team objectives with business goals.
• Apply delivery insights to optimize team efficiency, resource planning, and execution.
• Bridge the gap between project execution and operational stability by fostering collaboration across departments.

IT Services & Operations Oversight:

• Manage and monitor IT service delivery performance against SLAs and KPIs.
• Collaborate with engineering and delivery teams to ensure service quality and defect-free releases.

Process and Performance Optimization:

• Drive process improvements using metrics and data-driven decision-making.
• Ensure compliance with ITIL/ISO/SOC standards in service operations.
• Establish strong governance frameworks for delivery, testing, and support processes.

Required Qualifications:

• Bachelor's or master's degree in computer science, Information Technology, Engineering, or related discipline.
• 10+ years of experience in IT services, including 5+ years in Delivery roles and 3+ years in people management.
• Strong QA and Data support background with experience in test management, automation tools, and quality metrics.
• Proven experience in managing geographically distributed teams.

Technical & Professional Skills:

• Proficient in delivery management tools, QA tools (e.g., JIRA, TestRail, Selenium), Data Engineering tool
• Understanding of Agile, Scrum, and DevOps methodologies.
• Working knowledge of cloud platforms (AWS, Azure, or GCP) is a plus.

Preferred Certifications:

• ITIL Foundation or Intermediate
• PMP, PRINCE2, or Agile Certification (Scrum Master, SAFe)

Soft Skills:

• Strong stakeholder and client communication skills.
• Ability to translate business needs into operational goals.
• Conflict resolution, team building, and change management skills.
• Strategic thinking with a hands-on attitude.

What We Offer:

• A leadership role with real influence on team growth and delivery success.
• Opportunities for long-term career development in a global IT services environment.
• Flexible working options and a culture that values work-life balance.