Technical Manager-QA

Stratacent; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Group Medical Insurance

Cab facility

Meals/snacks

Continuous Learning Program

Job summary

Stratacent in Pune seeks a Technical Manager-QA with 10+ years of IT services experience to lead end-to-end software delivery lifecycle, drive governance, and ensure high performance.

You will manage QA teams, data support, and delivery professionals, bridging delivery and operations while upholding ITIL/ISO/SOC standards.

Qualifications

• 10+ years in IT services with delivery leadership.
• 5+ years in delivery roles and 3+ years in people management.
• Strong QA and data support background with automation experience.
• Experience managing geographically distributed teams.

Responsibilities

• Lead and manage cross-functional teams across QA and IT services.
• Drive governance, SLAs, KPIs, and continuous improvement.
• Mentor staff through coaching and performance reviews.
• Align team objectives with business goals.
• Ensure secure, compliant ITIL/ISO/SOC standards.

Skills

Delivery tools

QA tools

Test automation

Data engineering

Agile/DevOps

Cloud platforms

Education

Bachelor's or Master's in CS/IT/Engineering

Tools

JIRA

TestRail

Selenium

Cloud platforms

Job description

Job Title: Technical Manager-QA

Location: Pune

Experience Level: 10+ years

Working hours: 2pm to 11pm and 3pm to 12am

Job Type: Full-Time

Work Schedule: Full-time, 5 days a week

Job Summary:

We are seeking a highly experienced People Manager with a strong foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement.

Key Responsibilities:

Leadership & People Management:

• Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.
• Build a high-performance team culture focused on accountability, innovation, and continuous improvement.
• Mentor and develop team members through coaching, performance reviews, and growth planning.
• Resolve interpersonal and performance issues to maintain team harmony and effectiveness.

Transition from Delivery to People Management:

• Leverage delivery experience to align team objectives with business goals.
• Apply delivery insights to optimize team efficiency, resource planning, and execution.
• Bridge the gap between project execution and operational stability by fostering collaboration across departments.

IT Services & Operations Oversight:

• Manage and monitor IT service delivery performance against SLAs and KPIs.
• Collaborate with engineering and delivery teams to ensure service quality and defect-free releases.

Process and Performance Optimization:

• Drive process improvements using metrics and data-driven decision-making.
• Ensure compliance with ITIL/ISO/SOC standards in service operations.
• Establish strong governance frameworks for delivery, testing, and support processes.

Required Qualifications:

• Bachelor's or master's degree in computer science, Information Technology, Engineering, or related discipline.
• 10+ years of experience in IT services, including 5+ years in Delivery roles and 3+ years in people management.
• Strong QA and Data support background with experience in test management, automation tools, and quality metrics.
• Proven experience in managing geographically distributed teams.

Technical & Professional Skills:

• Proficient in delivery management tools, QA tools (e.g., JIRA, TestRail, Selenium), Data Engineering tool
• Understanding of Agile, Scrum, and DevOps methodologies.
• Working knowledge of cloud platforms (AWS, Azure, or GCP) is a plus.

Preferred Certifications:

• ITIL Foundation or Intermediate
• PMP, PRINCE2, or Agile Certification (Scrum Master, SAFe)

Soft Skills:

• Strong stakeholder and client communication skills.
• Ability to translate business needs into operational goals.
• Conflict resolution, team building, and change management skills.
• Strategic thinking with a hands-on attitude.

Company Profile

Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations.

URL - http://

Employee Benefits:

• Group Medical Insurance
• Cab facility
• Meals/snacks
• Continuous Learning Program

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.