Quality Assurance Lead

Kran Consulting Pvt. Ltd; Thiruvananthapuram; On-site; INR 1,400,000 - 2,600,000; Full time

Job summary

Kran Consulting Pvt. Ltd. is hiring a QA Lead to drive quality assurance and process excellence, ensuring adherence to CMMI, ISO 9001, ISO 27001, and ISO 20000-1 standards. You will lead governance, audits, and continuous improvement initiatives across all projects and departments.

The role requires strong leadership, analytical ability, and stakeholder management to foster a culture of quality and compliance. 5+ years in QA or related roles are expected.

Qualifications

• 5+ years of experience in QA, process excellence, or compliance roles.
• Experience implementing ISO 9001, ISO 27001, ISO 20000-1, and CMMI.
• Strong leadership, analytical and stakeholder management skills.
• Ability to define, monitor, and report quality metrics and KPIs.
• Experience conducting internal and external audits and CAPA.

Responsibilities

• Define, monitor, and analyze quality metrics and KPIs across projects and organizational functions.
• Lead audits and ensure timely closure of CAPAs.
• Develop and maintain quality frameworks, procedures, and standards.
• Monitor compliance with ISO/CMMI and other quality frameworks.
• Prepare quality dashboards and management reports.
• Provide guidance to project teams on quality controls and risk mitigation.
• Promote a culture of quality and operational excellence.

Skills

CMMI implementation

ISO standards

Quality governance

Audit management

CAPA & RCA

Quality metrics

MS Excel

Education

Bachelor's degree in Engineering/CS/IT/Quality Management

Tools

QMS software

Audit tracking tools

Job description

As a QA Lead, you will be responsible for driving the organization's quality assurance and process excellence initiatives by ensuring compliance with CMMI, ISO 9001, ISO 27001, and ISO 20000-1 standards. You will lead quality governance activities, define and monitor quality metrics, conduct audits and gap assessments, identify process improvement opportunities, and collaborate with cross-functional teams to enhance operational efficiency and compliance. The role requires strong leadership, analytical, and stakeholder management skills to foster a culture of continuous improvement, quality excellence, and adherence to organizational standards across all projects and departments.

5+ years of experience in Quality Assurance, Process Excellence, Quality Management Systems, or Compliance roles.

Responsibilities:

Quality Management & Process Excellence:

• Define, monitor, and analyze quality metrics and KPIs across projects and organizational functions.
• Conduct gap analysis to identify deviations between existing processes and quality standards such as CMMI, ISO 9001, ISO 27001, and ISO 20000-1.
• Lead initiatives to improve processes, enhance operational efficiency, and strengthen quality compliance.
• Develop, implement, and maintain quality frameworks, procedures, standards, and best practices.
• Ensure consistent adherence to organizational quality policies and regulatory requirements.

Audit & Compliance Management

• Plan, coordinate, and participate in internal and external audits.
• Lead audit preparation activities, including evidence collection, documentation reviews, and compliance assessments.
• Monitor audit findings, drive corrective and preventive actions (CAPA), and ensure timely closure.
• Maintain audit trackers, compliance records, quality logs, checklists, and reporting documentation.
• Ensure organizational compliance with ISO standards, CMMI requirements, and other applicable quality frameworks.

Quality Reporting & Documentation

• Develop and present quality dashboards, management reports, and review summaries.
• Analyze quality trends, identify risks, and provide recommendations for improvement.
• Review project documents, deliverables, process records, and metrics for completeness, accuracy, and compliance.
• Standardize and improve documentation processes across departments.
• Conduct quality risk assessments to identify process, project, and compliance risks.
• Collaborate with project teams and stakeholders to implement risk mitigation plans.
• Track quality-related issues and drive resolution through structured corrective actions.

Project Quality Governance

• Participate in project review meetings and governance forums to ensure quality compliance.
• Assess project adherence to defined processes, standards, and quality objectives.
• Provide quality guidance and recommendations to project teams and department heads.
• Support delivery teams in implementing process improvements and quality controls.

Training & Stakeholder Management

• Conduct quality awareness programs, process training sessions, and compliance workshops.
• Guide project teams on quality standards, audit requirements, and process implementation.
• Communicate quality policies, process updates, and improvement initiatives across the organization.
• Act as a point of contact for quality-related queries and compliance guidance.
• Drive continuous improvement initiatives through data analysis, audits, lessons learned, and feedback mechanisms.
• Recommend and implement process optimization strategies to improve quality performance.
• Promote a culture of quality, accountability, and operational excellence within the organization.

Skills Required:

• Strong expertise in CMMI framework implementation and process compliance.
• Hands-on experience with ISO 9001, ISO 27001, and ISO 20000-1 standards.
• Proficiency in Quality Management Systems (QMS) and quality governance practices.
• Experience in defining, tracking, and reporting quality metrics and KPIs.
• Strong capability in conducting gap analysis and compliance assessments.
• Expertise in process improvement, process optimization, and continuous improvement initiatives.
• Experience in planning, conducting, and managing internal and external audits.
• Knowledge of risk assessment, risk mitigation, and quality risk management.
• Proficiency in Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), and issue resolution.
• Experience in quality reporting, documentation management, and compliance tracking.
• Ability to review project deliverables, process documentation, and quality records for compliance and accuracy.
• Advanced proficiency in MS Excel, Word, and PowerPoint for reporting, analysis, and presentations.

Qualification:

• Bachelor's degree in Engineering, Computer Science, Information Technology, Quality Management, or a related discipline.
• 5+ years of experience in Quality Assurance, Process Excellence, Quality Management Systems, or Compliance roles.
• Hands-on experience with ISO 9001, ISO 27001, ISO 20000-1, and CMMI frameworks.
• Experience leading internal and external audits.
• Strong understanding of quality metrics, risk management, and process improvement methodologies.