Manager - Process Excellence Group

Comviva; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Comviva in Bengaluru seeks a Process Excellence professional to design, implement, and continuously improve software engineering processes, driving SDLC compliance and leading internal audits. The role partners with cross-functional teams to ensure quality and delivery excellence.

You will analyze large data sets, prepare executive-level reports, and promote a culture of continuous improvement across engineering and operations. ISO 9001, TL 9000, and CMMI experience is preferred.

Qualifications

• Strong SDLC knowledge and governance.
• Experience with ISO 9001, TL 9000, and CMMI.
• Analytical mindset with data-driven decision making.
• Excellent stakeholder management and communication skills.
• Ability to lead audits and process improvement initiatives.

Responsibilities

• Design and continuously improve software engineering processes.
• Drive SDLC adoption and compliance across projects.
• Lead ISO, TL 9000, and CMMI audits and appraisals.
• Analyze project data to identify trends and risks.
• Develop metrics dashboards and executive reports.
• Mentor teams on quality management and best practices.

Skills

SDLC knowledge

Agile & Waterfall

Quality management

ISO 9001

CMMI

Data analytics

Stakeholder mgmt

Metrics dashboards

Change management

Facilitation

Job description

• Design, implement, and continuously improve software engineering and software development processes to enhance quality, efficiency, and predictability.
• Drive adoption and compliance with Software Development Life Cycle (SDLC) processes, project management methodologies, and organizational best practices across projects.
• Partner with software development teams throughout the project lifecycle, providing guidance on process adherence, risk management, and quality requirements.
• Conduct comprehensive process audits across software development projects and engineering support functions to assess compliance and identify improvement opportunities.
• Lead and coordinate ISO 9001, TL 9000, and CMMI internal audits, external audits, and appraisal activities, ensuring organizational readiness and successful outcomes.
• Analyze large volumes of project, quality, and operational data to identify trends, risks, root causes, and opportunities for process optimization.
• Develop meaningful insights, metrics dashboards, and actionable recommendations to improve engineering effectiveness, product quality, and delivery performance.
• Prepare executive-level reports and presentations, presenting quality performance, audit findings, process maturity assessments, and improvement plans to engineering and delivery leadership.
• Define, monitor, and drive awareness of key quality, engineering, and operational metrics at project, business unit, and organizational levels.
• Facilitate management reviews and improvement initiatives to address process gaps and strengthen organizational capability.
• Drive corrective and preventive action programs and track closure of audit observations, non-conformities, and process improvement actions.
• Promote a culture of continuous improvement, operational excellence, and quality-driven delivery across the organization.
• Develop and deliver training programs, workshops, and awareness sessions on quality processes, SDLC practices, compliance requirements, and industry standards.
• Mentor project teams and stakeholders on process excellence frameworks, quality management principles, and best practices.
• Collaborate with cross-functional teams to standardize processes, improve governance mechanisms, and enhance overall organizational maturity.
• Strong understanding of SDLC methodologies, Agile, Waterfall, and software engineering practices.
• Expertise in software quality management, process improvement, and organizational governance.
• Hands-on experience with ISO 9001, TL 9000, and CMMI frameworks and assessments.
• Strong analytical and data interpretation skills with the ability to derive actionable insights from large datasets.
• Excellent stakeholder management, communication, presentation, and influencing skills.
• Experience in metrics definition, reporting, dashboarding, and performance analysis.
• Ability to drive organizational change and continuous improvement initiatives.
• Strong facilitation, coaching, and training capabilities.

Key Responsibilities

• Design, implement, and continuously improve software engineering and software development processes to enhance quality, efficiency, and predictability.
• Drive adoption and compliance with Software Development Life Cycle (SDLC) processes, project management methodologies, and organizational best practices across projects.
• Partner with software development teams throughout the project lifecycle, providing guidance on process adherence, risk management, and quality requirements.
• Conduct comprehensive process audits across software development projects and engineering support functions to assess compliance and identify improvement opportunities.
• Lead and coordinate ISO 9001, TL 9000, and CMMI internal audits, external audits, and appraisal activities, ensuring organizational readiness and successful outcomes.
• Analyze large volumes of project, quality, and operational data to identify trends, risks, root causes, and opportunities for process optimization.
• Develop meaningful insights, metrics dashboards, and actionable recommendations to improve engineering effectiveness, product quality, and delivery performance.
• Prepare executive-level reports and presentations, presenting quality performance, audit findings, process maturity assessments, and improvement plans to engineering and delivery leadership.
• Define, monitor, and drive awareness of key quality, engineering, and operational metrics at project, business unit, and organizational levels.
• Facilitate management reviews and improvement initiatives to address process gaps and strengthen organizational capability.
• Drive corrective and preventive action programs and track closure of audit observations, non-conformities, and process improvement actions.
• Promote a culture of continuous improvement, operational excellence, and quality-driven delivery across the organization.
• Develop and deliver training programs, workshops, and awareness sessions on quality processes, SDLC practices, compliance requirements, and industry standards.
• Mentor project teams and stakeholders on process excellence frameworks, quality management principles, and best practices.
• Collaborate with cross-functional teams to standardize processes, improve governance mechanisms, and enhance overall organizational maturity.

Required Skills & Competencies

• Strong understanding of SDLC methodologies, Agile, Waterfall, and software engineering practices.
• Expertise in software quality management, process improvement, and organizational governance.
• Hands-on experience with ISO 9001, TL 9000, and CMMI frameworks and assessments.
• Strong analytical and data interpretation skills with the ability to derive actionable insights from large datasets.
• Excellent stakeholder management, communication, presentation, and influencing skills.
• Experience in metrics definition, reporting, dashboarding, and performance analysis.
• Ability to drive organizational change and continuous improvement initiatives.
• Strong facilitation, coaching, and training capabilities.

Preferred Experience

• Experience in Quality Assurance, Process Excellence, Engineering Governance, PMO, or Software Quality Management.
• Experience working with software product development, telecommunications, IT services, or engineering organizations.
• Exposure to Lean, Six Sigma, or other process improvement methodologies would be an added advantage