Quality Analyst, Trust & Safety Ops (Bangalore)

Crypto Pro Network; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary package

Equity package

Unlimited holidays

Private healthcare benefits

Annual training budget

Job summary

Crypto Pro Network is seeking a Quality Analyst to join their Trust & Safety Operations team in Bengaluru. In this role, you will ensure quality assurance across Fraud Operations and Disputes workflows, reviewing analyst work and making data-driven improvements.

Ideal candidates will have over 3 years in fraud operations and a strong analytical background. The position offers flexible working options and a comprehensive benefits package.

Qualifications

• 1+ years experience in a Quality Analyst role within fraud or chargebacks/disputes operations.
• 3+ years experience in fraud operations or chargebacks/disputes in fintech or high-risk environments.
• Ability to identify inconsistencies and edge cases in workflows.

Responsibilities

• Perform quality reviews of manual fraud decisions and chargeback/dispute handling.
• Audit analyst decisions against internal policies and risk frameworks.
• Identify trends in errors and inconsistencies across workflows.

Skills

Quality assurance

Fraud risk signals

Analytical mindset

Attention to detail

Tools

Unit21 case management solution

Job description

Quality Analyst, Trust & Safety Ops (Bangalore)

Work pattern: this role will be remote.

About the Opportunity

We’re looking for a Quality Analyst to join our Trust & Safety Operations team, focusing on quality assurance across Fraud Operations and Disputes / Chargebacks workflows.

In this role, you will be responsible for reviewing and auditing analyst work, ensuring decisions are accurate, consistent, and aligned with internal policies and external regulations such as Visa and Mastercard.

You’ll play a critical role in identifying quality gaps, improving decision‑making frameworks, and driving operational excellence, directly impacting fraud loss, chargeback performance, and customer experience.

What You Will Do

• Perform quality reviews of manual fraud decisions and chargeback/dispute handling to ensure accuracy and consistency
• Audit analyst decisions against internal policies, risk frameworks, and card network rules (Visa, Mastercard, PayPal, etc.)
• Identify trends in errors, inconsistencies, and edge cases across workflows
• Produce QA reports and insights to highlight performance gaps and improvement opportunities
• Partner with Fraud Investigations, CX, and Payments teams to drive process improvements
• Support calibration sessions and contribute to defining QA standards, playbooks, and scoring frameworks

About You

• 1+ years experience in a Quality Analyst role within fraud or chargebacks/disputes operations
• 3+ years experience in fraud operations or chargebacks/disputes in fintech, payments, or high‑risk environments
• Strong understanding of fraud risk signals, transaction analysis, and decision‑making frameworks
• Solid knowledge of chargeback lifecycle, reason codes (Visa/Mastercard), and dispute handling principles
• High attention to detail with the ability to identify inconsistencies and edge cases
• Strong analytical mindset with experience interpreting data and identifying trends
• Ability to provide structured feedback and drive improvements in operational processes
• Experience working across both fraud and disputes workflows
• Experience working in crypto or a strong personal interest in the space

Nice‑To‑Have Experience

• Exposure to fraud tooling, rule tuning, or decision engines
• Experience working with Unit21 case management solution

Benefits

• Competitive salary package
• Equity package and performance equity bonus
• Unlimited holidays
• Hybrid working schedule (remote or nearest Moonbase)
• Private healthcare benefits
• Enhanced parental leave
• Annual training budget
• Home office setup allowance
• Remote working allowance
• Monthly budget for product usage

Equal Opportunity

MoonPay is an equal opportunity employer. We strive to create an environment where everyone feels respected, heard, and empowered. We prohibit discrimination and harassment of any kind. We provide reasonable accommodations for qualified individuals with disabilities.