Analyst, Trust & Safety Ops

Crypto Pro Network; India; On-site; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary package

Equity package

Unlimited holidays

Hybrid working schedule

Private healthcare benefits

Job summary

A leading fintech organization is looking for a dedicated team member to support Trust & Safety operations. This role involves preventing fraud while providing an excellent customer experience. Candidates should have over 2 years of experience in fraud operations, chargebacks, and fintech. Responsibilities include investigating fraud activities, handling disputes, and collaborating with cross-functional teams. The position offers competitive salary, equity benefits, and a fully remote work option.

Qualifications

• 2+ years experience in fraud operations, reviews, and chargebacks in fintech.
• Ability to operate across fraud investigations and disputes workflows.
• Understanding of chargeback lifecycle, reason codes, and dispute handling.

Responsibilities

• Perform manual reviews of customer accounts and transactions.
• Investigate and respond to fraud-related activity in real time.
• Handle disputes end-to-end including investigation and representment.

Skills

Fraud operations experience

Attention to detail

Analytical mindset

Clear communication

Hands-on experience with crypto

Job description

About MoonPay

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. Why? Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many. MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in.

Locations Supported 🌍

• India (Remote)

Relocation available: No

Work pattern: This role will be remote.

About the Opportunity

In this role, you will support MoonPay’s Trust & Safety operations by working across both Fraud Operations and Disputes / Chargebacks workflows, helping to prevent fraud while ensuring a seamless customer experience.

You will sit within the Trust & Safety Operations team and work closely with CX, Compliance, Payments, and external partners (acquirers, payment providers). Your work will directly impact fraud loss, chargeback rates, customer experience, and operational performance, playing a key role in protecting both MoonPay and its customers.

This is a great opportunity for someone who is comfortable operating across multiple workflows, with strong experience in fraud investigations and chargebacks, and a genuine interest in crypto.

What You Will Do

• Perform manual reviews of customer accounts and transactions, assessing fraud risk using multiple data points
• Investigate and respond to fraud-related activity (ATO, scams, payment fraud) in real time
• Handle disputes end-to-end, including investigation, evidence preparation, and representment in line with Visa / Mastercard / PayPal / Venmo rules
• Make risk-based decisions across both fraud and disputes workflows, balancing fraud prevention, customer experience, and financial impact
• Identify and escalate fraud and chargeback patterns, contributing to rule improvements and prevention strategies
• Collaborate with cross-functional teams and external partners (acquirers, payment providers)
• Support development of operational processes, playbooks, and quality standards across both workflows
• Maintain high performance against KPIs (quality, productivity, SLAs)

About You

Must-have experience and skills

• 2+ years experience in fraud operations, manual reviews, and chargebacks / disputes in fintech, payments, or high-risk environments
• Ability to operate across both fraud investigations and disputes workflows (or strong experience in one with exposure to the other)
• Understanding of chargeback lifecycle, reason codes (Visa / Mastercard), and dispute handling principles
• Strong knowledge of fraud risk signals, transaction analysis, and decision-making frameworks
• Ability to make consistent, high-quality decisions in fast-paced environments
• Strong attention to detail and analytical mindset
• Clear communication and collaboration skills
• Hands‑on experience with crypto products (buying, wallets, exchanges)

Nice-to-have experience

• Experience working in both fraud operations and disputes within the same role or team
• Exposure to acquiring‑side chargeback management or high-risk merchant environments
• Experience working with fraud tooling, rule tuning, or decision engines (e.g. configuring rules, thresholds, or reviewing performance of fraud controls)

BLOCK Values

We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:

• B – Be Hungry
• L – Level Up
• O – Own It
• C – Crypto Curious
• K – Kaizen

Benefits & Perks

• Competitive salary package
• Equity package: All employees have ownership at MoonPay
• Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards (Moonshot award)
• Unlimited holidays: Autonomy to choose when to work (and when to switch off)
• Hybrid working schedule: Work fully remotely or your nearest Moonbase
• Private Healthcare benefits
• Enhanced parental leave
• Annual training budget
• Home office setup allowance
• Remote working allowance for utilities
• Monthly budget to spend on our products and zero-fee crypto transactions
• Employee referral programme: 10K USDC referral bonus
• Regular remote company offsites with hackathons
• Fast-growing environment rewarding excellence

Commitment To Diversity

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. We are a proud equal‑opportunity employer and prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, and leave of absence. We are committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. We may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans. For more information about how your data is processed, please contact us.