Quality Analyst/ Trainer/ WFM Analyst- International Voice

Workforce Management Consultancy; Kolkata District; On-site; INR 720,000 - 880,000; Full time

Job summary

Workforce Management Consultancy invites applications for the role of Quality/ WFM Analyst & Trainer - International Voice. The position targets professionals with 3-8 years in International Voice and at least 1 year as QA/WFM Analyst or Trainer, to monitor quality and manage workforce planning.

The role requires experience in quality monitoring, WFM analysis, and training, with willingness to work rotational shifts. Location: Kolkata, West Bengal, India.

Qualifications

• 3–8 yrs of International Voice experience.
• Minimum 1 year as QA/WFM Analyst or Trainer.
• Experience in quality-monitoring or quality analyst roles.
• Willingness to work rotational shifts.

Skills

International Voice

QA/WFM Analyst

Trainer

Quality Monitoring

Workforce Management

Shift Flexibility

Job description

Quality/ WFM Analyst & Trainer - International Voice

Process- Utilities

Salary Up to 8 LPA

Required Candidate profile

• 3-8 yrs of International Voice Exp- Min 1yr as QA/ WFM Analyst/ Trainer
• Quality-Monitoring or Quality-Analyst role
• Managing Workforce/ WFM Analyst
• Trainer- Process training, nesting support, coaching or knowledge management
• Willingness to work rotational shifts

Call- Anjali- 9599611572 / Yukti- 9990051836 / Shruti - 9911988551