Quality Analyst - Voice Advance

Gratitude India Pvt Ltd

Kolkata District, Hyderabad, Mumbai

On-site

INR 600,000 - 900,000

Full time

14 days+

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Job summary

Gratitude India Pvt Ltd is seeking a Quality Analyst for international voice customer service. You will monitor calls, evaluate quality, conduct RCA and calibrations, identify compliance gaps, prepare reports, and support coaching to improve CX and resolution quality.

The ideal candidate has 3–6 years of international voice CS experience and 1–2 years in QA, with strong English communication and QA skills.

Qualifications

3–6 years international voice customer service experience
1–2 years as a Quality Analyst
Strong quality monitoring, RCA, calibration, reporting, coaching, and English skills

Responsibilities

Monitor calls, evaluate quality, conduct RCA and calibrations
Identify compliance gaps, prepare reports
Support coaching to improve CX and resolution quality

Skills

Quality monitoring

RCA

Calibration

Reporting

Coaching

English skills

Job description

Quality Analyst for international voice customer service. Monitor calls, evaluate quality, conduct RCA and calibrations, identify compliance gaps, prepare reports, and support coaching to improve CX and resolution quality.

Required Candidate profile

3–6 years international voice customer service experience with 1–2 years as a Quality Analyst. Strong quality monitoring, RCA, calibration, reporting, coaching, and English skills.

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