Quality Analyst For Domestic BPO

Protalk Solutions; Mohali; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

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Job summary

Protalk Solutions in Mohali, India is hiring a Quality Analyst for our Domestic Voice Process. Candidates should have BPO/voice process experience, excellent communication skills, and knowledge of call monitoring, quality audits, feedback, and process compliance.

You will work with our customer success and operations teams to ensure service quality, monitor calls, provide actionable feedback, and help drive process improvements.

Qualifications

• Experience in BPO/voice processes is required.
• Excellent communication skills are essential.
• Knowledge of call monitoring, quality audits, feedback and process compliance.

Skills

Communication skills

Call monitoring

Quality audits

Feedback

Process compliance

BPO/voice experience

Education

Graduation Not Required

Job description

We are hiring a Quality Analyst for our Domestic Voice Process. Candidates should have BPO/voice process experience, excellent communication skills, and knowledge of call monitoring, quality audits, feedback, and process compliance.

Role Category: Customer Success, Service & Operations - Other

Education

UG: Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

At Protalk, we deliver extraordinary services with a team of trained professionals in consulting, contact center services, robotics, automation, and AI technology solutions.