Quality Analyst

Digitide Solutions Limited; Hyderabad; On-site; INR 420,000 - 640,000; Full time

Job summary

Digitide Solutions Limited seeks a Quality Assurance professional to maintain 100% audit and tracking, identify failure modes, and deliver actionable feedback to operations teams.

The role requires minimum 6 months call-taking experience at Digitide, strong Excel skills, and a graduation qualification. You will generate quality reports, monitor calls, and support process improvements under the QA lead.

Qualifications

• Minimum 6 months call taking experience with Digitide
• Quality Scores for last 3 months should be more than 85%
• No Warning letter on performance / behavioural issues in last 6 months
• PMI rating should be satisfactory
• Good Excel knowledge and handle system
• Graduation is mandatory

Responsibilities

• Meet the minimum QA skill Requirements
• 100% audit & maintaining tracker
• Feedback delivery & threshold Adherence & Tracker
• Identify and highlight Failure Modes in the process
• Conducting internal and external calibration , later on publish report as per timeline
• Monitor calls as per the prescribed guidelines and as per the schedule
• Provide feedback to the Team Lead(s), Operations Manager & Trainer(s)
• Generate the Quality reports and communicate the same to the Quality Manager / Quality-Team Lead as per the guidelines
• Coach the agent on the defect areas
• Sharing/Generating ideas for process improvement
• Conducting Briefing /Call Listening sessions
• Minimum 6 months call taking experience with Digitide
• Quality Scores for last 3 months should be more than 85%
• No Warning letter on performance / behavioural issues in last 6 months
• PMI rating should be satisfactory
• V) Good Excel knowledge and handle system
• Vi) Graduation is mandatory

Skills

Quality assurance

Audit & tracking

Feedback delivery

Calibration

Call monitoring

Quality reporting

Excel

Education

Graduation

Tools

Excel

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

• A1 to A2
• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• E-learning mandatory courses certified wherever applicable

Responsibilities

• a) Meet the minimum QA skill Requirements
• b) 100% audit & maintaining tracker
• c) Feedback delivery & threshold Adherence & Tracker
• d) Identify and highlight Failure Modes in the process
• e) Conducting internal and external calibration , later on publish report as per timeline
• f) Monitor calls as per the prescribed guidelines and as per the schedule.(Client Approved Guidelines)
• g) Provide feedback to the Team Lead(s), Operations Manager & Trainer(s)
• h) Generate the Quality reports and communicate the same to the Quality Manager / Quality-Team Lead as per the guidelines.
• i) Coach the agent on the defect areas
• j) Sharing/Generating ideas for process improvement
• k) Conducting Briefing /Call Listening sessions
• i) Minimum 6 months call taking experience with Digitide
• ii) Quality Scores for last 3 months should be more than 85%
• iii) No Warning letter on performance / behavioural issues in last 6 months
• iv) PMI rating should be satisfactory
• V) Good Excel knowledge and handle system
• Vi) Graduation is mandatory

Qualifications

Graduation

Job Info

• Job Identification 262401
• Job Category Customer Support/Operations | BPM