Quality Analyst

LearningShala; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

A leading education platform in Uttar Pradesh is seeking a Quality Analyst to monitor and evaluate calls, chats, and processes for quality standards. This role requires good communication and analytical skills, with a preference for candidates having prior experience in quality analysis. The ideal candidate should be ready to join immediately and will support process improvement initiatives.

Qualifications

• Prior experience as a quality analyst is preferred.
• Immediate joiners are preferred.
• Immediate joiners preferred.

Responsibilities

• Monitor and evaluate calls, chats, and processes for quality standards.
• Identify gaps and share feedback with the team.
• Prepare quality reports and analyses.
• Ensure adherence to company policies and SOPs.
• Support process improvement initiatives.

Skills

Good communication skills

Analytical skills

Job description

Responsibilities

• Monitor and evaluate calls, chats, and processes for quality standards.
• Identify gaps and share feedback with the team.
• Prepare quality reports and analyses.
• Ensure adherence to company policies and SOPs.
• Support process improvement initiatives.

Requirements

• Prior experience as a quality analyst (preferred).
• Good communication and analytical skills.
• Immediate joiners preferred.