Quality Analyst (QA) | International Process | BPO | Mumbai

Start Work; Mumbai; On-site; INR 720,000 - 880,000; Full time

Benefits offered by this job

5 days working

Job summary

Start Work in Mumbai is seeking a Quality Analyst (QA) to monitor and evaluate customer interactions as per quality standards. The role focuses on quality monitoring, audits, and reporting of findings.

The candidate should have 2–5 years of BPO experience and be able to identify process gaps. Location is Andheri East, Mumbai, with 5 days working week. Salary up to 8 LPA.

Qualifications

• Monitor and evaluate customer interactions/calls as per quality standards.
• Conduct quality audits and identify process gaps.

Responsibilities

• Monitor and evaluate customer interactions/calls as per quality standards.
• Conduct quality audits and identify process gaps.

Skills

QA parameters

Quality monitoring

Reporting

Education

Any Graduate

Job description

Profile - Quality Analyst (QA)

Location - Andheri East, Mumbai

Salary - Upto 8 LPA

Qualification - Any Graduate

Experience - 2-5 years in BPO

Skills - Strong knowledge of QA parameters, quality monitoring, and reporting.

Required Candidate profile

• Monitor and evaluate customer interactions/calls as per quality standards.
• Conduct quality audits and identify process gaps.

For Virtual Interview - 9315128616 (Whatsapp only)

Perks and benefits

• 5 days working