Quality Analyst For Domestic BPO Voice Process

Protalk Solutions; Mohali; On-site; INR 410,000 - 450,000; Full time

Benefits offered by this job

Health & Wellness Support

Learning & Development Support

Job summary

Protalk Solutions in Mohali, India, is seeking a Quality Analyst with 1-3 years of BPO experience. You will monitor customer interactions, evaluate quality standards, and provide feedback to agents to improve service delivery. A UG as any graduate is acceptable.

Join a team focused on delivering high-quality support services and continuous learning opportunities within a dynamic contact center environment.

Qualifications

• 1-3 years experience in BPO quality analyst
• Monitor and evaluate customer interactions
• Provide actionable feedback to agents

Responsibilities

• Monitor and evaluate customer interactions to ensure quality standards
• Provide constructive feedback to agents to improve performance
• Collaborate with team leads to improve quality metrics

Skills

Call monitoring

Quality evaluation

Feedback delivery

Education

Any Graduate

Job description

Quality Analyst

Company: Protalk Solutions

Role Category: Customer Success, Service & Operations - Other

Responsibilities: Monitor and evaluate customer interactions, ensure quality standards, and provide feedback to agents

Experience: 1-3 yrs in BPO quality analyst

Education: UG: Any Graduate

Key Skills: Skills highlighted with ‘‘ are preferred keyskills

At Protalk, we deliver extraordinary services with a team of trained professionals in consulting, contact center services, robotics, automation, and AI technology solutions.

Quality Lead in Protalk Solutions typically earns between ₹4.1 - ₹4.5 L/yr

• Health & Wellness Support


• Learning & Development Support