Quality Analyst

Veerwal Getwork Services; Bengaluru, Indore District; On-site; INR 400,000 - 650,000; Full time

Job summary

Go-Digit Insurance is seeking a Quality Analyst for Tele sales/Renewals to independently audit consultant interactions and standardize quality checks. The role involves publishing audit reports, collaborating with stakeholders to address non-compliance, and aligning standards with training outcomes to ensure consistent service delivery.

You will work across tele sales and renewals teams, analyze results, manage SIM scores, and contribute to continuous improvement.

Qualifications

• 1–4 years of experience in quality analysis or call auditing.
• Graduate or Diploma in any specialization; no mandatory certifications required.
• Proficient in MS Office (Excel, Word, PowerPoint) and Outlook.

Responsibilities

• Audit consultant calls and interactions against predefined benchmarks.
• Standardize audits and address non-compliance with structured interventions.
• Analyze audit results and publish reports on performance gaps; manage SIM scores.

Skills

Team collaboration

Communication

Resilience

Empathy

Patience

Adaptability

Education

Graduate or Diploma in any specialization

Tools

MS Office

Outlook

Job description

Company: -Go-Digit Insurance
Address: Go Digit, Atlantis, 95, 4th B Cross Road, Koramangala Industrial Layout, 5th Block, Bengaluru, Karnataka 560095

Please find below the JD for Quality Analyst role.

Position Description

As Quality Analyst Tele sales/Renewals, you will be responsible for independently auditing consultant interactions, standardizing quality checks, and identifying performance gaps. This role involves publishing audit reports, collaborating with stakeholders to address non-compliance, and aligning quality standards with training outcomes. You will play a key role in ensuring consistent service delivery and continuous improvement across the tele sales and renewals teams.

Key Responsibilities

Audit & Standardization

• Independently audit consultant calls and interactions.
• Standardize audits to ensure consultants are evaluated against pre-defined benchmarks.

Compliance & Collaboration

• Address non-compliance through structured interventions such as PIPs, warnings, and disciplinary actions.
• Collaborate with team leads and trainers to align quality standards with training outcomes.

Reporting & Analysis

• Analyze audit results and publish reports highlighting performance gaps.
• Manage SIM scores and call record analysis.

Experience & Skills Required

Work Experience

1-4 years of experience in quality analysis or call auditing.

Technology Known

• MS Office (Excel, Word, PowerPoint)
• Outlook

Behavioral Traits Required

• Team collaboration
• Communication
• Resilience and compassion
• Empathy, patience, and adaptability

Qualifications

• Graduate or Diploma in any specialization
• No mandatory certifications required