Quality Analyst

Smartcoin; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Smartcoin in Bengaluru is seeking a QA professional to monitor V-KYC audits and ensure quality standards in a fintech setting. You will analyze audit results, provide feedback, and collaborate with training and operations to drive process improvements.

The role requires 1–3 years in QA, strong Excel skills, and fluency in Hindi and English. Expect a 7-day shift with a fixed week off in a fast-paced banking/fintech environment.

Qualifications

• 1-3 years of experience in a QA role, preferably in fintech or banking.
• Strong analytical and communication skills; fluency in Hindi and English is a must.
• Graduation in any stream.
• Attention to detail and a proactive approach to problem-solving.
• Familiarity with QA tools, CRM systems, and dashboard preparation.
• Strong knowledge of Excel is a must.

Responsibilities

• Monitor and evaluate V-KYC Audit (70+ per day) to ensure quality standards are met.
• Identify areas of improvement and provide actionable feedback to agents.
• Prepare and share weekly/monthly quality reports.
• Collaborate with training and operations teams to implement process improvements.
• Conduct calibration sessions, quality sessions, dip checks, TNI to ensure consistency in evaluations.
• Assist in updating quality guidelines and audit forms based on business needs.
• Prepare dashboards and review performance metrics regularly.

Skills

Analytical skills

Communication skills

Attention to detail

Problem-solving

Dashboards

Education

Graduation

Tools

QA tools

CRM systems

Excel

Job description

Responsibilities:

• Monitor and evaluate V-KYC Audit (70+ per day) to ensure quality standards are met.
• Expertise in VKYC audit and review process
• Identify areas of improvement and provide actionable feedback to agents.
• Prepare and share weekly/monthly quality reports.
• Collaborate with training and operations teams to implement process improvements.
• Conduct calibration sessions, quality sessions, dip checks,TNI to ensure consistency in evaluations.
• Assist in updating quality guidelines and audit forms based on business needs.
• Prepare dashboards and review performance metrics regularly.

Skills & Requirements:

• 1-3 years of experience in a QA role, preferably in fintech or banking.
• Strong analytical and communication skills; fluency in Hindi and English is a must.
• Graduation in any stream.
• Attention to detail and a proactive approach to problem-solving.
• Familiarity with QA tools, CRM systems, and dashboard preparation.
• Strong knowledge of Excel is a must.
• 7-day working shift with one Fixed week off.