QA Lead

Panasonic Life Solutions; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Panasonic Life Solutions in Gurugram, India seeks a Quality Assurance Specialist with 5-10 years of experience to lead QA initiatives for SAP-driven ITIL processes. You will design test plans, test cases, and scripts for software releases, and work across teams to identify defects and resolve issues promptly.

The role requires deep ITIL knowledge and hands-on SAP testing experience within ITSM projects, ensuring high-quality software delivery and customer satisfaction.

Qualifications

• 5-10 years of experience in Quality Assurance or similar role.
• Strong understanding of ITIL framework and its application in IT services.
• Experience testing SAP-based solutions in ITSM environments.

Responsibilities

• Lead the QA team to ensure ITIL processes compliance and SAP-driven testing.
• Develop and execute test plans, cases and scripts for software releases.
• Collaborate with cross-functional teams to identify defects and resolve issues quickly.
• Analyze feedback and performance data to drive product quality improvements.

Skills

ITIL

ITSM

Tools

SAP testing

Job description

Roles and Responsibilities :

• Lead the quality assurance team to ensure compliance with ITIL processes and SAP systems.
• Develop and implement test plans, test cases, and test scripts for software releases.
• Collaborate with cross-functional teams to identify defects and resolve issues in a timely manner.
• Analyze data from various sources (e.g., customer feedback, performance metrics) to improve overall product quality.

Job Requirements :

• 5-10 years of experience in Quality Assurance Specialist role or similar position.
• Strong understanding of ITIL framework and its application in an IT services environment.
• Proficiency in using SAP systems for testing purposes.
• Experience working on ITSM projects or initiatives.