QA Analyst Selene Finance

Pretium Enterprise Operations India Private Limited (PES India); Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Pretium Enterprise Services in Bengaluru seeks a QA/Risk Operations professional to complete quality assurance audit reviews, identify key risks, and provide feedback to management. The role focuses on timely SLA-aligned reviews, escalating concerns, and maintaining regulatory compliance across loan portfolios.

The ideal candidate has 2-4 years in operations or risk, with exposure to loss mitigation and loan servicing tools such as Sagent, MSP or LoanSphere.

Qualifications

• 2-4 years’ experience in operations, operational risk, or risk management.
• Experience in Loss mitigation, foreclosure, bankruptcy and underwriting is beneficial.
• Experience with Sagent/MSP/LoanSphere (BKFS) is good to have.
• Bachelor’s Degree preferred in related discipline such as Business or Public Policy.
• Excellent communication skills across stakeholder levels, internally and client-facing.

Responsibilities

• Completes assigned quality assurance audit reviews timely per assignment and in line with SLA.
• Escalates key risks to supervisor.
• Provides feedback to supervisor on QA outcomes.
• Reports training needs or opportunities to management.
• Provides procedures and addresses issues affecting accuracy, timeliness, and deadlines.
• Ensures regulatory and operational compliance for loans reviewed.
• Responds to internal and external customer needs professionally.

Skills

Operations

Risk management

Loss mitigation

Sagent/MSP/LoanSphere

Bachelor’s degree

Communication

Attention to detail

Analytical thinking

Problem solving

Teamwork

Prioritization

Judgement

Education

Bachelor’s degree preferred in related discipline

Tools

Sagent

MSP

LoanSphere (BKFS)

Job description

ROLE AND RESPONSIBILITIES

• Completes assigned quality assurance audit reviews timely per assignment and in line with SLA.


• Works to identify key risks in the assigned area and escalates concerns to their supervisor.


• Provide feedback to supervisor on success and failures identified during the Quality Assurance process.


• Reports any training needs or opportunities to management.


• Provide procedures and address issues that may hinder accuracy, timeliness and/or deadlines.


• Ensure regulatory and operational compliance for loans reviewed.


• Responsive to internal and external customer needs in a timely, accurate and professional manner.

QUALIFICATIONS AND TECHNICAL SKILLSETS

• 2-4 years’ experience in operations, operational risk, or risk management; US or any region mortgage servicing experience preferred.


• Any experience in Loss mitigation, foreclosure, bankruptcy and underwriting is beneficial


• Any experience in working with Sagent\\MSP\\LoanSphere (BKFS) is good to have


• Bachelor’s Degree preferred in a related discipline such as Business, Public Policy, Communications, or Public Relations.


• Excellent communication skills across multiple stakeholder levels, both internally and customer-facing.


• High level of attention to detail


• Outstanding analytical capabilities to deconstruct a complex situation into root causes.


• Ability to judge and assess situations in a very objective manner.


• Ability to maintain a calm demeanour in critical, escalated, fast-paced situations.


• Demonstrated analytical-thinking and problem-solving experience.


• Able to prioritize one’s own daily activities.


• Capable of working in a team environment


• Can use good judgement

NOTES: Prefer candidates already residing in Bangalore With expert business service capabilities, Pretium Enterprise Services (“PES”), is integral to the growth, innovation, and transformation of Pretium’s global operating companies. Partnering with internal and external businesses and stakeholders to rapidly unlock value for our customers, PES delivers with excellence and ownership, enabling scalable growth.