QA Analyst Selene Finance

Pretium Enterprise Services; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Pretium Enterprise Services in Bengaluru is seeking a Quality Assurance Audit Specialist to review assigned QA audits and ensure they meet SLA timelines.

The role focuses on identifying risks in the mortgage servicing process, providing feedback, and escalating issues to management.

Candidates should have 2-4 years of operations or risk management experience, familiarity with Sagent MSP LoanSphere, and strong analytical and communication skills.

Qualifications

• 2-4 years of experience in operations, operational risk, or risk management.
• Mortgage servicing experience preferred (US or other regions).
• Experience with Sagent MSP LoanSphere (BKFS) is beneficial.
• Bachelor’s degree preferred in a related field.
• Excellent communication and attention to detail.
• Strong analytical and problem-solving abilities.

Responsibilities

• Completes assigned QA audit reviews timely per SLA.
• Identifies key risks and escalates concerns to supervisor.
• Provides feedback to supervisor on QA process successes and failures.
• Reports training needs or opportunities to management.
• Provide procedures and address issues that may hinder accuracy, timeliness and deadlines.
• Ensure regulatory and operational compliance for loans reviewed.
• Responsive to internal and external customer needs in a timely, accurate and professional manner.

Skills

Attention to detail

Analytical thinking

Communication skills

Problem solving

Team player

Prioritization

Judgement

Calm under pressure

Education

Bachelor’s degree in related field

Tools

Sagent

MSP

LoanSphere (BKFS)

Job description

ROLE AND RESPONSIBILITIES

• Completes assigned quality assurance audit reviews timely per assignment and in line with SLA.
• Works to identify key risks in the assigned area and escalates concerns to their supervisor.
• Provide feedback to supervisor on success and failures identified during the Quality Assurance process.
• Reports any training needs or opportunities to management.
• Provide procedures and address issues that may hinder accuracy, timeliness and/or deadlines.
• Ensure regulatory and operational compliance for loans reviewed.
• Responsive to internal and external customer needs in a timely, accurate and professional manner.

QUALIFICATIONS AND TECHNICAL SKILLSETS

• 2-4 years’ experience in operations, operational risk, or risk management; US or any region mortgage servicing experience preferred.
• Any experience in Loss mitigation, foreclosure, bankruptcy and underwriting is beneficial
• Any experience in working with Sagent\\MSP\\LoanSphere (BKFS) is good to have
• Bachelor’s Degree preferred in a related discipline such as Business, Public Policy, Communications, or Public Relations.
• Excellent communication skills across multiple stakeholder levels, both internally and customer-facing.
• High level of attention to detail
• Outstanding analytical capabilities to deconstruct a complex situation into root causes.
• Ability to judge and assess situations in a very objective manner.
• Ability to maintain a calm demeanour in critical, escalated, fast-paced situations.
• Demonstrated analytical-thinking and problem-solving experience.
• Able to prioritize one’s own daily activities.
• Capable of working in a team environment
• Can use good judgement

NOTES

Prefer candidates already residing in Bangalore