QA Analyst Selene Finance

Pretium Property Management, LLC; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Pretium Enterprise Services in Bangalore is seeking a Quality Assurance professional to complete assigned QA audit reviews on schedule, identify key risks, and provide feedback to management. You will ensure accuracy, timeliness, and SLA adherence while supporting training needs and process improvements.

Ideal candidates have 2-4 years in operations or risk management, mortgage servicing exposure, and strong analytical and communication skills to interact with multiple stakeholders.

Qualifications

• 2-4 years of experience in operations, operational risk, or risk management.
• Mortgage servicing experience in US or other regions preferred.
• Experience with loss mitigation, foreclosure, bankruptcy and underwriting beneficial.
• Experience with Sagent/MSP/LoanSphere (BKFS) beneficial.
• Bachelor’s degree in Business, Public Policy, Communications or Public Relations preferred.
• Excellent communication across multiple stakeholder levels and customer-facing roles.

Responsibilities

• Completes assigned quality assurance audit reviews timely per assignment and in line with SLA.
• Identifies key risks in the assigned area and escalates concerns to supervisor.
• Provides feedback to supervisor on success and failures identified during QA process.
• Reports training needs or opportunities to management.
• Provides procedures and addresses issues hindering accuracy or deadlines.
• Ensures regulatory and operational compliance for loans reviewed.
• Is responsive to internal and external customer needs in a timely, accurate and professional manner.

Skills

Operations

Risk management

Audit

Quality Assurance

Regulatory compliance

Communication skills

Education

Bachelor’s Degree

Job description

ROLE AND RESPONSIBILITIES

• Completes assigned quality assurance audit reviews timely per assignment and in line with SLA.
• Works to identify key risks in the assigned area and escalates concerns to their supervisor.
• Provide feedback to supervisor on success and failures identified during the Quality Assurance process.
• Reports any training needs or opportunities to management.
• Provide procedures and address issues that may hinder accuracy, timeliness and/or deadlines.
• Ensure regulatory and operational compliance for loans reviewed.
• Responsive to internal and external customer needs in a timely, accurate and professional manner.

QUALIFICATIONS AND TECHNICAL SKILLSETS:

• 2-4 years’ experience in operations, operational risk, or risk management; US or any region mortgage servicing experience preferred.
• Any experience in Loss mitigation, foreclosure, bankruptcy and underwriting is beneficial
• Any experience in working with Sagent\MSP\LoanSphere (BKFS) is good to have
• Bachelor’s Degree preferred in a related discipline such as Business, Public Policy, Communications, or Public Relations.
• Excellent communication skills across multiple stakeholder levels, both internally and customer-facing.
• High level of attention to detail
• Outstanding analytical capabilities to deconstruct a complex situation into root causes.
• Ability to judge and assess situations in a very objective manner.
• Ability to maintain a calm demeanour in critical, escalated, fast-paced situations.
• Demonstrated analytical-thinking and problem-solving experience.
• Able to prioritize one’s own daily activities.
• Capable of working in a team environment
• Can use good judgement

NOTES: Prefer candidates already residing in Bangalore With expert business service capabilities, Pretium Enterprise Services (“PES”), is integral to the growth, innovation, and transformation of Pretium’s global operating companies. Partnering with internal and external businesses and stakeholders to rapidly unlock value for our customers, PES delivers with excellence and ownership, enabling scalable growth.