Quality Analyst

Elevateprimesolutions; New Delhi; On-site; INR 500,000 - 700,000; Full time

Job summary

Elevateprimesolutions is hiring a Quality Analyst in New Delhi with expertise in the loan and lending domain. This role focuses on quality audits and process improvement within NBFC operations.

The ideal candidate should have 6 months to 1 year of experience, strong understanding of quality assurance frameworks, and excellent analytical skills. The position offers opportunities for process enhancement and compliance adherence.

Qualifications

• 6 months to 1 year experience in Loan/NBFC domain.
• Strong knowledge of call audits and quality processes.
• High accuracy and detail orientation.

Responsibilities

• Perform quality analysis in lending operations.
• Conduct call audits, process evaluations, and feedback management.
• Ensure adherence to quality frameworks and compliance standards.
• Analyze data and identify process gaps.
• Support process improvement initiatives.
• Conduct calibration sessions and quality training support.
• Maintain quality reports and documentation.

Skills

Experience in quality analysis within lending/loan processes

Strong understanding of QA frameworks and audit processes

Analytical mindset with attention to detail

Good communication and stakeholder management skills

Ability to identify gaps and drive improvements

Job description

Job Description

We are hiring a Quality Analyst with experience in the loan and lending domain. The role focuses on quality audits, compliance, and process improvement within NBFC operations.

Key Responsibilities

• Perform quality analysis in lending operations
• Conduct call audits, process evaluations, and feedback management
• Ensure adherence to quality frameworks and compliance standards
• Analyze data and identify process gaps
• Support process improvement initiatives
• Conduct calibration sessions and quality training support
• Maintain quality reports and documentation

Required Skills

• Experience in quality analysis within lending/loan processes
• Strong understanding of QA frameworks and audit processes
• Analytical mindset with attention to detail
• Good communication and stakeholder management skills
• Ability to identify gaps and drive improvementsExperience in calibration and feedback handling

Eligibility Criteria

• 6 months to 1 year experience in Loan/NBFC domain
• Strong knowledge of call audits and quality processes
• High accuracy and detail orientation