Property Manager

White Force Outsourcing Services; Jaipur; On-site; INR 810,000 - 990,000; Full time

Job summary

White Force Outsourcing Services is seeking a Property Manager in Jaipur to lead cross-functional facility management teams across multiple sites. You will manage key client relationships, ensure service delivery per SLAs, and coordinate operations including technical services, housekeeping and security.

Strong leadership and budget awareness are essential. The role requires 9+ years in facility management with a focus on integrated services, budget control, and client satisfaction.

Qualifications

• Experience in Integrated Facility Management Services (IFMS).
• Strong client relationship and leadership skills.
• Exposure to budget, P&L and service delivery via SLAs/KPIs.

Responsibilities

• Key Account & Client Management: manage strategic client accounts and act as primary contact.
• Facility Operations Management: oversee IFMS across sites and ensure SLA/KPI standards.
• Technical Services: supervise MEP, electrical, HVAC, BMS and safety systems.
• Soft Services & Team Management: supervise housekeeping, security, and staffing; drive performance.

Skills

IFMS knowledge

Client management

Leadership

SLA/KPI understanding

Vendor management

Contract management

MS Office

Data analysis

Education

B.Tech/B.E. Electrical/Mechanical

Tools

MIS

Facility management systems

MS Office

Job description

Urgent Hiring for Property Manager

Preferred immediate joiner

Email - [e-mail]

Contact no. 7415074707

Location - Jaipur

Experience 10 to 15 year

CTC - Upto 9 LPA

Key Responsibilities

1. Key Account & Client Management
   • Manage strategic/key client accounts and act as the primary point of contact for all facility management requirements.
   • Build and maintain strong, long-term relationships with clients and stakeholders.
   • Conduct regular client meetings, service reviews, and performance discussions.
   • Understand client requirements and ensure timely resolution of concerns and escalations.
   • Drive customer satisfaction and improve client retention.
2. Facility Operations Management
   • Oversee end-to-end Integrated Facility Management Services (IFMS) across assigned sites.
   • Ensure effective delivery of both technical and soft services.
   • Monitor facility operations, housekeeping, security coordination, landscaping, pest control, waste management, pantry services, and other support services.
   • Ensure facilities are maintained as per agreed SLA/KPI standards.
   • Conduct regular site inspections and audits to ensure service quality.
3. Technical Services
   • Supervise and provide guidance on MEP services, including electrical systems, HVAC, DG sets, pumps, plumbing, fire & life safety systems, BMS and other critical infrastructure.
   • Ensure preventive and corrective maintenance is carried out as per schedules.
   • Monitor equipment performance, breakdowns, energy consumption, and maintenance costs.
   • Ensure compliance with statutory and safety requirements.
4. Soft Services Management
   • Manage and monitor housekeeping, security coordination, landscaping, pest control, waste management, front office/helpdesk and other soft services.
   • Establish service standards and monitor manpower productivity.
   • Conduct quality audits and implement corrective actions.
   • Ensure hygiene, cleanliness, safety and workplace standards are consistently maintained.
5. Team & Manpower Management
   • Lead and mentor facility management teams, including engineers, supervisors, housekeeping and other service staff.
   • Ensure optimum manpower deployment and productivity.
   • Prepare duty rosters, manpower plans and performance assessments.
   • Conduct training and development programs for operational staff.
   • Manage employee discipline, attendance and performance.
6. Commercial & Financial Management
   • Prepare and monitor annual operating budgets for assigned accounts.
   • Control operational costs and improve account profitability.
   • Monitor billing, collections, manpower costs, consumables and vendor expenses.
   • Identify opportunities for cost optimization and energy conservation.
   • Ensure commercial commitments and contractual requirements are met.
7. Vendor & Contract Management
   • Manage third-party vendors and service partners.
   • Monitor vendor performance against agreed SLAs and KPIs.
   • Ensure timely renewal and compliance of vendor contracts and statutory documents.
   • Evaluate vendor performance and implement improvement plans where required.
8. Compliance, Safety & Risk Management
   • Ensure compliance with applicable statutory, legal, environmental, health and safety requirements.
   • Maintain required licenses, permits, records and documentation.
   • Conduct safety inspections, risk assessments and emergency preparedness drills.
   • Ensure adherence to company policies, client SOPs and statutory regulations.
9. Reporting & Performance Monitoring
   • Prepare and present MIS, operational dashboards and monthly performance reports to clients and senior management.
   • Track SLA/KPI performance and initiate corrective and preventive actions.
   • Monitor customer complaints, response times, closure rates and service quality.
   • Conduct regular management reviews and provide actionable recommendations.
10. Business Development & Account Growth
    • Identify opportunities for cross-selling and upselling additional facility management services.
    • Support proposals, quotations, presentations and client negotiations.
    • Develop opportunities within existing accounts and contribute to revenue growth.
    • Maintain awareness of market trends and emerging facility management solutions.

Required Skills & Competencies

• Strong knowledge of Integrated Facility Management Services (IFMS).
• Excellent understanding of both technical and soft services.
• Strong client relationship and stakeholder management skills.
• Excellent leadership and team management abilities.
• Strong knowledge of SLA/KPI-based service delivery.
• Good commercial and financial understanding.
• Vendor and contract management skills.
• Strong analytical, problem-solving and decision-making capabilities.
• Excellent communication, presentation and negotiation skills.
• Proficiency in MS Office, MIS and facility management systems.
• Ability to manage multiple sites/large teams and work under pressure.

Preferred Experience

• 9+ years of overall experience in Facility Management, preferably with experience in managing large corporate, commercial, IT/ITES, industrial, residential or institutional facilities.
• Strong exposure to soft services and integrated facility management is essential.
• Experience in managing key accounts and large client portfolios will be preferred.
• Experience in budget management, P&L responsibility and business development will be an advantage.

Key Performance Indicators (KPIs)

• Client satisfaction and retention
• SLA/KPI compliance
• Service quality and audit scores
• Account profitability and cost optimization
• Complaint resolution and response time
• Manpower productivity and attrition
• Vendor performance
• Statutory and safety compliance
• Revenue growth / account expansion
• Timely submission of MIS and reports

Reporting Ideal Candidate Profile

The ideal candidate should be a B.Tech/B.E. Electrical or Mechanical Engineer with 9+ years of facility management experience, including significant exposure to soft services and integrated facility management. The candidate should have demonstrated experience in managing key client relationships, large operational teams, vendors, budgets and service delivery while maintaining high standards of customer satisfaction and operational excellence