Hospitality and Property Manager
Kohinoor Development
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Job summary
Kohinoor Development is seeking a Deputy General Manager of Hospitality & Property Management in Pune. You will oversee day-to-day operations of premium commercial properties, ensuring stellar occupier experience, efficiency, asset preservation, and compliance.
Lead vendor governance, preventive maintenance, budgeting, and continuous improvement across assets. The role requires 6+ years in hospitality, property or facility management, with a focus on large commercial buildings.
Qualifications
- Bachelor's degree in engineering or hospitality management is required.
- MBA (Operations/Facilities/Marketing) is preferred.
- Facility management certifications (PMP/NEBOSH/IOSH/IFMA) add advantage.
Responsibilities
- Deliver premium occupier experience with housekeeping, landscaping, concierge and common area management.
- Manage daily operations of Grade A commercial buildings and ensure service quality.
- Coordinate with technical teams for facility operations and maintenance.
- Lead vendor governance, contract management and AMC performance.
- Assist in budgeting, CAM tracking and procurement activities.
- Ensure compliance with safety norms, labour laws and ISO/Green Building standards.
- Oversee project handovers, tenant fit-outs and minor renovations.
- Lead teams of engineers, hospitality staff and security with regular reviews.
Skills
Education
Tools
Job description
Location: Pune
Department: Hospitality & Property Management
Experience: 6+ Years
Industry Preference:
Commercial Real Estate | Grade A Office Parks | IT Parks | Mixed-use Developments | Hospitality | Facility Management
- Bachelor's Degree in Mechanical / Electrical / Civil Engineering or Hospitality Management
- MBA (Operations/Facilities/Marketing) preferred
- Certification in Facility Management / PMP / NEBOSH / IOSH / IFMA will be an added advantage
The Deputy General Manager – Hospitality & Property Management will be responsible for managing day-to-day operations of premium commercial properties while ensuring exceptional occupier experience, operational efficiency, asset preservation, statutory compliance, and hospitality-driven service delivery.
The incumbent will support the General Manager in driving operational excellence, vendor governance, customer satisfaction, preventive maintenance, budgeting, and continuous improvement initiatives across commercial assets.
- Deliver a premium hospitality experience for tenants, visitors, and stakeholders.
- Ensure high standards of housekeeping, landscaping, concierge, reception, and common area management.
- Monitor customer satisfaction through regular feedback and service reviews.
- Resolve occupier complaints within defined turnaround times.
- Enhance tenant engagement through events, awareness programs, and community initiatives.
- Manage daily operations of Grade A commercial buildings.
- Ensure uninterrupted functioning of all building services.
- Coordinate with technical teams for smooth facility operations.
- Monitor building performance and recommend operational improvements.
- Conduct regular inspections to ensure service quality.
Coordinate operation and maintenance of:
- HVAC Systems
- Electrical Distribution Systems
- DG Sets
- Fire Detection & Fire Fighting Systems
- STP & WTP
- Elevators & Escalators
- Plumbing Systems
- Building Management System (BMS)
- CCTV & Access Control
- Solar Power Systems
- UPS Systems
Ensure minimum downtime through effective preventive maintenance planning.
- Implement Planned Preventive Maintenance (PPM) schedules.
- Track equipment health and maintenance history.
- Monitor AMC performance.
- Ensure timely closure of breakdowns.
- Improve asset life through predictive maintenance practices.
- Manage all facility service partners.
- Conduct vendor performance evaluations.
- Verify service levels and contractual compliance.
- Process vendor certifications and invoices.
- Support contract renewals and tender evaluations.
Major services include:
- Housekeeping
- Security
- MEP Maintenance
- HVAC
- Fire Safety
- Pest Control
- Landscaping
- Lift Maintenance
- STP/WTP
- DG Maintenance
- Assist in preparation of annual operating budgets.
- Monitor CAM expenditure.
- Track monthly operational expenses.
- Identify cost optimization opportunities.
- Support procurement and inventory management.
Ensure compliance with:
- Fire & Life Safety norms
- Electrical Safety Standards
- Lift Inspector requirements
- Pollution Control Board norms
- Labour Laws
- Contract Labour Act
- Factory/Shop & Establishment requirements
- Environment, Health & Safety (EHS) standards
- ISO/Green Building requirements
Coordinate internal and external audits.
- Coordinate tenant fit-outs.
- Monitor interior work approvals.
- Ensure adherence to fit-out guidelines.
- Conduct snag inspections.
- Support project handovers.
- Monitor minor renovation and refurbishment projects.
Lead and mentor:
- Technical Engineers
- Facility Executives
- Hospitality Executives
- Housekeeping Teams
- Security Teams
- Vendor Supervisors
Conduct regular performance reviews and training programs.
- Build strong relationships with occupiers.
- Conduct periodic customer meetings.
- Resolve escalated concerns.
- Support lease transition activities.
- Maintain excellent stakeholder communication.
Support implementation of:
- Energy Conservation Programs
- Water Conservation
- Waste Management
- Solar Energy Utilization
- Green Building Practices
- ESG Initiatives
- Carbon Footprint Reduction Programs
- Commercial Property Management
- Hospitality Management
- Facility Operations
- Vendor Management
- AMC Administration
- CAM Budgeting
- Customer Experience Management
- Team Leadership
- Technical Coordination
- Preventive Maintenance
- Risk Management
- Stakeholder Management
- Negotiation Skills
- Problem Solving
- MIS & Reporting
- SAP MM / ERP knowledge preferred
- Microsoft Excel & Power BI preferred
- Minimum 6 years of experience in Hospitality, Property Management, or Facility Management.
- Experience managing commercial office buildings, business parks, IT parks, retail developments, or mixed-use projects.
- Experience in leading multidisciplinary facility teams.
- Exposure to technical services and hospitality operations.
- Knowledge of CAM budgeting and vendor management.
- Experience with reputed real estate developers, IPC firms, or integrated facility management companies is preferred.
- Occupier Satisfaction Score 90%
- 100% Planned Preventive Maintenance Compliance
- AMC Compliance
- Budget Variance within 5%
- Vendor SLA Compliance 95%
- Zero Major Safety Incidents
- Breakdown Response Time within SLA
- Customer Complaint Closure within TAT
- Energy Efficiency Improvement
- Audit Compliance Score 95%
- Strong leadership with a hospitality mindset.
- Excellent communication and interpersonal skills.
- Customer-centric approach with attention to detail.
- Ability to manage multiple stakeholders and priorities.
- Analytical mindset with a focus on operational excellence.
High integrity, accountability, and ownership.
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