Property and Front Desk Manager

Villa Agroha; Mount Abu; On-site; INR 350,000 - 550,000; Full time

Job summary

Villa Agroha in Mount Abu, Rajasthan, seeks a hands-on Homestay/Small Hotel Manager to oversee guest experiences and day-to-day operations on site. The role requires residing on the property and being available on premises to attend to guest needs and supervise staff.

The ideal candidate has 2-3 years in hospitality management, a passion for service, and a proactive approach to problem solving, maintenance, and guest communications to ensure a warm, memorable stay.

Qualifications

• 2-3 years in hospitality management or similar role.
• Reside on the property/on-site presence required.

Responsibilities

• Oversee guest communication and bookings with professionalism.
• Be on site to attend to guest needs and supervise staff.
• Maintain high hospitality standards and guest satisfaction.
• Coordinate housekeeping, maintenance and other staff for smooth operations.
• Manage bookings online and direct reservations, check-ins and check-outs.
• Address operational or guest-related issues promptly and effectively.
• Coordinate with staff for regular cleaning, repairs, and inspections.
• Uphold high levels of customer service and welcoming atmosphere.

Skills

Guest communication

Staff supervision

Problem solving

Guest experience

Job description

We are seeking a dedicated Homestay/Small Hotel Manager with a passion for hospitality and a hands-on approach to managing guest experiences and operational tasks. The ideal candidate will reside on the property and be available on premises to attend to guest needs and oversee staff, ensuring a smooth and welcoming environment.

Key Responsibilities:

• Guest Communication: Handle phone calls, respond to inquiries, and manage guest bookings with professionalism and care.
• Onsite Presence: Stay at the property to be available at all times for guest assistance and to ensure seamless operations.
• Guest Experience: Provide personalized attention to guests, addressing any concerns or requests to ensure a comfortable and enjoyable stay.
• Staff Supervision: Oversee the daily duties of housekeeping, maintenance, and other staff to ensure the property is well-maintained and service standards are met.
• Booking Management: Manage online and direct reservations, updating booking platforms and coordinating guest check-ins and check-outs.
• Problem-Solving: Address any operational or guest-related issues in a timely and effective manner.
• Property Maintenance: Ensure the property is in excellent condition by coordinating with staff for regular cleaning, repairs, and inspections.
• Hospitality Standards: Uphold high levels of customer service, ensuring that every guest feels welcomed and satisfied.

Experience: 2-3 years in hospitality management or similar roles.

Salary: Competitive, based on experience.

Join us to create memorable guest experiences and help manage a thriving homestay!