Project Specialist

ABB; Maharashtra; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

ABB in Nashik, India is seeking an experienced technical support professional for electrical switchgear and MV circuit breakers. You will interface with customers and internal teams to provide technical support, guide type testing, and prepare test documentation, while driving process improvements and ensuring high customer satisfaction.

The role requires strong communication, coordination, and deep knowledge of electrical drawings and standards, with 8–12 years of relevant experience in a

Qualifications

• B.Tech / BE in Electrical Engineering required.
• 8 to 12 years of experience in technical support/application engineering/testing for switchgear/circuit breakers.
• Awareness/knowledge of switchgear and circuit breakers (MV).
• Ability to understand and explain basic electrical drawings (SLD, GA, schematics) and technical documents.
• Familiarity with type testing process, standards interpretation, and customer communication.
• Good communication skills and coordination ability.

Responsibilities

• Acting as interface connecting customers with internal functions (e.g. sales, operations and research and development).
• Provide customer support for technical queries.
• Guide customers on type test scope and compliance needs (as per applicable IEC/IS/customer specification).
• Support preparation and sharing of type test documents: test certificates/reports, test summaries, compliance statements, technical deviations/clarifications.
• Conducting the process Audit at Customer Factory.
• Handle technical issue troubleshooting; drive closure with internal stakeholders and maintain proper documentation/tracking.
• Build standard responses/FAQ for recurring customer technical and testing queries.

Skills

MV switchgear knowledge

Electrical drawing interpretation

Type testing & standards familiarity

Communication & coordination

Education

B.Tech / BE in Electrical Engineering

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Order Handling Manager

Your Role And Responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

The work model for the role is:

This role is contributing to the Electrification business in Distribution Solution division at Nashik, India

You will be mainly accountable for:

• Acting as interface connecting customers with internal functions (e.g. sales, operations and research and development).
• Provide customer support for technical queries
• Guide customers on type test scope and compliance needs (as per applicable IEC/IS/customer specification).
• Support preparation and sharing of type test documents: test certificates/reports, test summaries, compliance statements, technical deviations/clarifications.
• Conducting the process Audit at Customer Factory
• Handle technical issue troubleshooting; drive closure with internal stakeholders and maintain proper documentation/tracking.
• Build standard responses/FAQ for recurring customer technical and testing queries.

Qualifications For The Role

• B.Tech / BE in Electrical Engineering
• 8 to 12 years of experience in technical support/application engineering/testing for switchgear/circuit breakers.
• Awareness/knowledge of switchgear and circuit breakers (MV).
• Ability to understand and explain basic electrical drawings (SLD, GA, schematics) and technical documents.
• Familiarity with type testing process, standards interpretation, and customer communication.
• Good communication skills and coordination ability.

More About Us

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.