Project Manager – Service Operation

Jobtailor; Chennai District; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Jobtailor in Chennai, India seeks a seasoned Transformation Lead to drive cost-to-serve optimization and performance improvements across GCC and SSC operations. You will lead cross-functional teams and partner with Finance and Service leaders to implement global operating models that boost profitability.

With 10+ years in PM, business transformation, and a strong track record in governance and change management, you will deliver measurable productivity gains and cost transparency across complex

Qualifications

• Bachelor's or master's degree in finance / commerce / business.
• 10+ years experience in PM, transformation, or shared services.
• Proven productivity and cost optimization track record.
• Experience leading multi-disciplinary global teams in matrix orgs.
• Strong knowledge of financial performance management and business case development.
• Experience in SSC, GCC, or Global Business Services.
• Stakeholder governance, risk management, and organizational change management.
• Experience with Global Operating Model design and implementation.
• PM certification (Prince2, PMP, IPMA, or equivalent).

Responsibilities

• Manage initiatives to reduce GCC Cost-to-Serve by up to 50% through process optimization, automation, standardization, and continuous improvement.
• Support initiatives that contribute to Service EBIT improvement via efficiency, resource productivity, and cost transparency.
• Establish financial performance management frameworks linking delivery metrics to profitability.
• Partner with Finance and Service leadership to identify, track, and realize cost-saving opportunities and margin improvements.
• Own identification, tracking, and realization of benefits from migration, transformation, and optimization projects.

Skills

Project Management

Business Transformation

Operational Excellence

Financial Performance Management

Cost Optimization

Stakeholder Management

Governance

Risk Management

Value Realization

Global Operating Model Design

Leadership

Education

Bachelor's or Master's in finance / commerce / business

Tools

Project Management Certification

Job description

• Manage initiatives to reduce GCC Cost-to-Serve by up to 50% through process optimization, automation, standardization, productivity improvements, and continuous improvement programs
• Support initiatives that contribute directly to Service EBIT improvement through enhanced operational efficiency, resource productivity, and cost transparency
• Establish financial performance management frameworks linking operational delivery metrics to business outcomes and profitability
• Partner with Finance and Service leadership to identify, prioritize, track, and realize cost-saving opportunities and service margin improvements
• Own the identification, tracking, and realization of business benefits associated with migration, transformation, and optimization projects

Requirements

• Bachelor or master's in finance / commerce / business / Any education background
• 10+ years of experience in Project Management, Business Transformation, Operational Excellence, Performance Management, or Shared Services
• Demonstrated experience delivering productivity improvements, cost optimization initiatives, and operational transformation programs
• Demonstrated experience working within matrix organizations and leading multi-disciplinary global teams
• Solid understanding of financial performance management, business case development, cost-benefit analysis, and value realization
• Experience in SSC, GCC, or Global Business Services environments
• Demonstrated experience in stakeholder management, governance, risk management, and organizational change management
• Experience with Global Operating Model design and implementation
• Project Management certification (Prince2, PMP, IPMA, or equivalent)

Core Competencies

Expertise in Project Management, Business Transformation, and Operational Excellence, with a strong focus on financial performance management and cost optimization initiatives. Proven ability to lead multi-disciplinary global teams and drive productivity improvements in complex organizational environments.

Highest-signal resume keywords

• Project Management
• Business Transformation
• Operational Excellence
• Financial Performance Management
• Cost Optimization

ATS Optimization Keywords

Hard Skills

• Process Optimization
• Productivity Improvement
• Cost Transparency
• Business Case Development
• Cost-Benefit Analysis
• Value Realization
• Global Operating Model Design
• Stakeholder Management
• Governance
• Risk Management

Soft Skills

• Leadership
• Collaboration
• Change Management

Certifications & Qualifications

• Project Management Certification
• Prince2
• PMP
• IPMA

Industry Keywords

• Shared Services
• Global Business Services
• GCC
• SSC