Project Manager - Managed Services

techolution; India; Remote; INR 900,000 - 1,300,000; Full time

Job summary

Techolution is seeking a Mid-Level Project Manager to independently manage service delivery, client relationships, and escalations in a global shift environment (3 PM - 12:00 AM IST). Remote role from India with strong IT managed services post-production experience.

The ideal candidate will lead cross-functional technical teams, mitigate risks proactively, and translate complex requirements into actionable plans, ensuring seamless operations and AI-driven outcomes.

Qualifications

• Must demonstrate strong fundamentals in project management and delivery.
• Experience delivering managed services and handling incidents/escalations.
• Excellent client and stakeholder management with proactive communication.

Responsibilities

• Manage end-to-end project delivery using PM fundamentals.
• Oversee managed services experience, ensuring client satisfaction and operational excellence.
• Lead incident and escalation management to resolve critical issues promptly.
• Cultivate strong client and stakeholder relationships.
• Drive project success with ownership and accountability for outcomes.
• Apply a seeker mindset to continuously improve processes and solutions.

Skills

Project management

Stakeholder management

Risk mitigation

Client relationship

Incident & escalation handling

Ownership & accountability

Communication

Seeker mindset

Job description

Are you a master orchestrator of complex IT landscapes, ready to drive impactful change? Techolution, a leader in Full Enterprise Automation, is seeking a highly skilled Mid-Level Project Manager with strong IT Managed Services PostProduction experience to independently manage service delivery, client relationships, and critical escalations. In this pivotal role, you will lead cross-functional technical teams, proactively mitigate risks, and ensure seamless operations within a global shift environment (3 PM - 12:00 AM IST). If you possess exceptional communication, stakeholder management, and a keen technical understanding, join us to deliver unparalleled AI-driven business outcomes and shape the future of enterprise automation.

Designation: Project Manager

Location: Remote, India

Employment Type: Full Time

Expertise: 3-5 Years (Mid-Senior)

Key Responsibilities

• Manage end-to-end project delivery using Project Management Fundamentals.
• Oversee Managed Services Experience, ensuring client satisfaction and operational excellence. Lead Incident & Escalation Management, resolving critical issues promptly and effectively.
• Cultivate strong relationships through proactive Client & Stakeholder Management.
• Drive project success with strong Ownership & Accountability for outcomes.
• Demonstrate a Seeker Mindset to continuously improve project processes and solutions.
• Apply Ability to comprehend complex project requirements and translate them into action.

Foundational Skills

• Demonstrated expertise in Project Management Fundamentals for successful project execution.
• Proven ability in Managed Services Experience to deliver consistent operational value.
• Strong capabilities in Incident & Escalation Management, ensuring swift problem resolution.
• Exceptional proficiency in Client & Stakeholder Management, fostering productive relationships.
• A high degree of Ownership and Accountability for project outcomes and team performance.
• Possesses an Unbeatable Work Ethics, consistently delivering high-quality results.
• Exhibits a Passionate Towards Work attitude, driving projects with enthusiasm and dedication.

Advanced Skills

• Experience with Cost and Budget Management for project financial oversight is a plus.
• Possession of relevant PM Certifications (PMP, Six Sigma, etc) is highly beneficial.
• Familiarity with advanced project planning and risk mitigation methodologies is advantageous.

About Techolution:

Techolution is a next gen AI consulting firm on track to become one of the most admired brands in the world for "AI done right". Our purpose is to harness our expertise in novel technologies to deliver more profits for our enterprise clients while helping them deliver a better human experience for the communities they serve.

At Techolution, we build custom AI solutions that produce revolutionary outcomes for enterprises worldwide. Specializing in "AI Done Right," we leverage our expertise and proprietary IP to transform operations and help achieve business goals efficiently.

We are honored to have recently received the prestigious Inc 500 Best In Business award, a testament to our commitment to excellence. We were also awarded - AI Solution Provider of the Year by The AI Summit 2023, Platinum sponsor at Advantage DoD 2024 Symposium and a lot more exciting stuff! While we are big enough to be trusted by some of the greatest brands in the world, we are small enough to care about delivering meaningful ROI-generating innovation at a guaranteed price for each client that we serve.

Our thought leader, Luv Tulsidas, wrote and published a book in collaboration with Forbes, "Failing Fast? Secrets to succeed fast with AI". Refer here for more details on the content - https://www.luvtulsidas.com/

Let's explore further!

Uncover our unique AI accelerators with us:

1. Enterprise LLM Studio: Our no-code DIY AI studio for enterprises. Choose an LLM, connect it to your data, and create an expert-level agent in 20 minutes.

2. AppMod. AI: Modernizes ancient tech stacks quickly, achieving over 80% autonomy for major brands!

3. ComputerVision. AI: Our ComputerVision. AI Offers customizable Computer Vision and Audio AI models, plus DIY tools and a Real-Time Co-Pilot for human-AI collaboration!

4. Robotics and Edge Device Fabrication: Provides comprehensive robotics, hardware fabrication, and AI-integrated edge design services.

5. RLEF AI Platform: Our proven Reinforcement Learning with Expert Feedback (RLEF) approach bridges Lab-Grade AI to Real-World AI.

• Computer Vision demo at The AI Summit New York 2023
• Life at Techolution
• GoogleNext 2023
• Ai4 - Artificial Intelligence Conferences 2023
• WaWa - Solving Food Wastage
• Saving lives - Brooklyn Hospital
• Techolution featured on Worldwide Business with KathyIreland
• Techolution presented by ION World's Greatest

Visit us @www.techolution.com : To know more about our revolutionary core practices and getting to know in detail about how we enrich the human experience with technology.