Project Manager II, Support Ops

Kroll; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Kroll in India seeks a Project Manager II, Support Ops who can work in hybrid mode and align with the 4pm-1am IST shift to support global portfolios. The role demands strong PMO adherence, data-driven status tracking, risk management, and collaboration with internal teams and vendors to deliver high-priority projects on time and within budget.

You will define project scope, develop detailed plans, manage changes, and present progress dashboards to senior management while maintaining outstanding

Qualifications

• Clear ability to explain complex ideas to diverse audiences.
• PM experience in a global organization with strong planning skills.
• Experience with process improvement and inventory control.
• Formal project management methodologies knowledge.

Responsibilities

• Adhere to enterprise PMO processes and standards for a specific business portfolio.
• Gather data to inform portfolio status and health.
• Coordinate internal resources and third parties/vendors for high priority projects.
• Define project scope and objectives with stakeholders and ensure feasibility.
• Conduct project discovery sessions with business, legal, compliance, risk, and development.
• Develop detailed project plans and monitor progress across gates.
• Manage changes to scope, schedule, and costs using verification techniques.
• Measure project performance with appropriate tools and techniques.
• Maintain strong client and stakeholder relationships.
• Proactively manage risks and remediation plans.
• Capture detailed requirements and track resource allocation in Agile environments.
• Develop dashboards and progress reports for senior management.

Skills

Strong communication

Project management

Agile experience

Risk management

Stakeholder management

Analytical skills

Education

University degree

PM certifications (CSM PMI PRINCE2)

Tools

MS Project

Monday.com

Planner

Azure DevOps

MS Office

Six Sigma

Job description

Project Manager II, Support Ops

The position is based in India and would need commitment to work in 4pm - 1am IST and in hybrid mode of work.

Duties and Responsibilities include:

• Adhere to enterprise PMO processes and standards for a specific business portfolio
• Gather a variety of data points to accurately inform of business portfolio's status and health
• Coordinate internal resources and third parties/vendors for the flawless execution of high priority projects
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Conduct project discovery sessions with various teams like business, legal, compliance, risk, and development
• Develop detailed and comprehensive project plans to monitor and track progress at various gates and to share across teams to include stakeholders
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Manage a strong relationship with the clients and all stakeholders
• Perform proactive risk management and remediation plans to minimize project risks
• Work with service line leads to take detailed ordering briefs and clarify specific requirements of each project
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget.
• Develop spreadsheets, diagrams, and process maps to document, communicate, and track project needs
• Develop and present project progress, dashboard & success metrics to senior management
• Track and monitor resource availability and allocation in Agile implementations

Requirements:

• Ability to clearly explain complex ideas to a variety of audiences both verbally and written
• University degree and min. 10-12 years of experience with over 5 years as a Project Manager in a global organization
• Certifications such as CSM, PMI or PRINCE2 are preferred
• Proven experience in Project Management
• Experience with process improvement & inventory control
• Strong understanding of formal project management methodologies
• Able to complete projects in a timely manner
• Experience overseeing Agile projects
• Strong experience in effective planning
• Excellent written and client facing communication skills
• Budget development, cash flow preparation and tracking are a plus
• Strong organizational and analytical skills

Good to have skills/tools:

• Project management tools like MS Project, Monday.com, and Planner
• Development Operations tools like Azure Dev Ops (ADO)
• Strong MS office skills like Excel, PowerPoint, MS Teams, and Word
• Six Sigma Certification

About Kroll

I a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you'll contribute to a supportive and collaborative work environment that empowers you to excel.

At Kroll, your work will help deliver clarity to our clients' most complex governance, risk and transparency challenges.

Equal Opportunity

Kroll is committed to providing equal opportunities in employment. We will not discriminate between applications for reason of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

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