Project Manager – CAPA & Complaints

Philips; Maharashtra; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Philips is seeking a Project Manager for CAPA & Complaints to coordinate Quality, R&D, Engineering, Manufacturing, Operations, and more, driving CAPA actions and KPI tracking. The role demands 10+ years of PM experience with CAPA/Complaints in Medical Devices, and strong knowledge of QMS and risk management.

This is an office-based role requiring onsite presence for a substantial portion of time. You will own dashboards, monitor investigations and corrective actions, and communicate updates to

Qualifications

• 10+ years of Project Management experience with CAPA and Complaints in Medical Devices.
• Bachelor's or Master's degree in Mechanical or Electronics Engineering.
• Strong knowledge of Quality Management Systems (QMS) and risk-management principles.

Responsibilities

• Coordinate cross-functional teams across Quality, R&D, Engineering, Manufacturing, Operations, Supply Chain, Regulatory, Service and Customer Quality.
• Identify recurring CAPA themes and opportunities for systemic improvement.
• Coordinate implementation of corrective/preventive actions including process, product, system and documentation changes.
• Maintain CAPA dashboards and management reporting.
• Drive accountability across CAPA action owners.
• Own and track business KPIs related to complaint/investigation timelines, quality and throughput.
• Provide regular KPI updates to leadership and key stakeholders.
• Drive timely closure of complaints and investigations through structured follow-up with action owners.

Skills

Data analytics

Stakeholder management

Executive reporting

Cross-functional coordination

PM tools

Process improvement

AI productivity

Education

Bachelor's or Master's in Mechanical/Electronics Engineering

Tools

QMS

Risk management software

PM software (MS Project/Primavera)

Excel

Job description

Project Manager – CAPA & Complaints

Your Role

• Coordinate teams across Quality, R&D, Engineering, Manufacturing, Operations, Supply Chain, Procurement, Regulatory, Service and Customer Quality.
• Identify recurring CAPA themes and opportunities for systemic improvement.
• Coordinate implementation of corrective/preventive actions, including process, product, system and documentation changes.
• Maintain CAPA dashboards and management reporting.
• Drive accountability across CAPA action owners.
• Own and track business KPIs related to complaint and investigation timelines, quality, and throughput.
• Provide regular KPI, progress, and risk updates to leadership and key stakeholders.
• Drive timely closure of complaints and investigations through structured follow-up with action owners.

You're The Right Fit If

• Bachelor's or Master's degree in Mechanical/Electronics Engineering
• Experience: 10+ years in Project Management , preferably with CAPA and Complaints Handling in Medical Devices.
• Strong knowledge of Quality Management Systems and risk-management principles.

Skills

• Strong data analytics skills with the ability to derive insights from operational and performance data.
• Excellent stakeholder management and communication skills across multiple organizational levels.
• Strong presentation and reporting capabilities, including development of executive-level dashboards and updates.
• Proven ability to drive accountability and coordinate cross-functional teams without direct authority.
• Experience in process improvement, operational excellence, and AI-enabled productivity solutions is preferred.
• Well versed with Project Management tools.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

• Onsite roles require full-time presence in the company’s facilities.
• Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
• This role is an office-based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.