Project Manager and Resource Coordinator

Digital.ai; Bengaluru; Hybrid; INR 1,800,000 - 4,000,000; Full time

Benefits offered by this job

Flexible hours and informal work setup

Learning & development access

Mentorship and learning time

Team building events

Global distributed team

Job summary

Digital.ai is seeking a Project Manager - Professional Services & Resource Management to lead high-touch engagements for large enterprises. You will coordinate capacity and assignments across the Professional Services portfolio, collaborating with consultants and partner organizations to deliver comprehensive services including consulting, implementation, and education.

You will work with Sales Engineers, Customer Success Managers, Account Executives, and Product Support to align resources with

Qualifications

• 5+ years of experience in project management, resource coordination, professional services operations, and supporting software implementation projects.
• Solid understanding of PM principles, such as PMI, with a PM toolkit including scheduling, budget control, and risk management.
• Experience with resource planning, scheduling, capacity management, and utilization tracking across multiple engagements; Kantata is a plus.

Responsibilities

• Oversee and coordinate implementation of Digital.ai products and solutions across customer environments.
• Develop and maintain project plans, schedules, budgets, and resource allocations.
• Identify and manage project risks and issues; implement contingency plans as needed.
• Ensure delivery of customer business objectives and project deliverables; align with strategic goals.
• Build relationships with project sponsors and team members; maintain governance with regular updates.
• Ensure projects are delivered on time, within scope, and within budget.
• Establish relationships with key leaders and implementation leads.
• Contribute to process improvements and internal policies.

Skills

Project management

Resource coordination

Professional services operations

Software implementation projects

PM principles

Scheduling

Budget control

Risk management

Communication

Education

Bachelor’s degree or higher in engineering, science, or business

Tools

Kantata

Job description

Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world’s largest organizations to build, test, secure, and deliver high-quality software. By unifying

AI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence. Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world. Additional information about Digital.ai can be found at digital.ai and on Twitter, LinkedIn, and YouTube.

Our space and our audience:

We help our customers innovate and transition to cloud and modern architectures, deliver strong developer experience while maintaining security and control with platform engineering capabilities, develop quality and secure mobile apps, and leverage and manage AI in the SDLC. Our global clients lead their industries as innovators in digitization across financial services, retail, telco, public services, technology, manufacturing, transportation, and energy with our AI-powered DevSecOps platform. We currently serve:

• Over 50% of Fortune 100 companies
• 8 of 10 top banks
• 5 of 10 largest gaming companies
• 5 of 10 global airlines

About the Role

The Project Manager - Professional Services & Resource Management role at Digital.ai is responsible for planning and implementing multiple, consecutive high-touch customer engagements for large enterprise organizations while coordinating resource capacity and assignments across the Professional Services portfolio. You will collaborate with Digital.ai consultants and partner organizations to provide customers with a comprehensive, outstanding services experience inclusive of consulting, technical implementation, and educational services. Additionally, you will partner with internal partners (Sales Engineers, Customer Success Managers, Account Executives and Product Support) to help customers realize business goals and ensure the right resources are aligned to customer and business priorities.

Responsibilities

• Oversee and coordinate the implementation of Digital.ai Products and Solutions in customer environments. This typically involves coordinating with various teams in Digital.ai, partners, and at customer organizations.
• Develop and maintain project plans, schedules, budgets, and resource allocation to deliver the agreed upon project scope, goals, and deliverables.
• Proactively identify and handle project risks and issues and implement contingency plans as needed.
• Accountable for ensuring the delivery of the customers’ business objectives and project deliverables. This includes understanding how the project’s technical implementation impacts the customer’s overarching strategic goals.
• Build strong relationships with project sponsors and team members and maintain these relationships through executing project governance practices including regular status updates.
• Ensure that all projects adhere to established best practices and are delivered on time, within scope, and within budget.
• Establish and maintain relationships with key tactical leaders and business implementation leads.
• Contributes to providing direction and guidance for process improvements and internal policies.
• Represent the organization to external customers/clients.
• Coordinate resource assignments across customer engagements, balancing project demand with consultant skills, availability, location, and delivery priorities.
• Maintain visibility into resource capacity, utilization, and upcoming demand; identify staffing gaps, over-allocation, and scheduling conflicts and partner with Services leadership to resolve them.
• Manage staffing requests and assignment changes, including planned start and end dates, and ensure resource and project information is accurate and current in services management systems.
• Partner with Project Managers, Practice Leads, and Services leadership to support resource forecasting and optimize deployment of internal and partner resources.
• Ability to work a schedule that includes daily overlap with US Eastern Time, with availability required from at least 8:00–9:00 AM ET each business day.

What you Bring

• 5+ years of experience in the following: project management, resource coordination, professional services operations, and supporting software implementation projects.
• Solid understanding of PM principles, such as those promoted by the Project Management Institute, including demonstrated experience with a standard PM Tool Kit such as scheduling, budget control, and risk management.
• Experience with resource planning, scheduling, capacity management, and utilization tracking across multiple concurrent engagements. Experience with Kantata is a plus.
• Strong organizational and analytical skills with the ability to balance competing priorities and make practical staffing recommendations.
• Bachelor’s degree or higher in an engineering, science, or business subject area.
• Exemplary verbal/written communication skills required.
• PMP certification preferred.
• Resilience to dynamic, changing environment where priorities change rapidly and willingness to respond quickly to customers and leadership needs.
• Proactive personality ready to step in and find solutions to project issues and escalations.

What We Offer

• Flexible working hours and an informal work environment, on-site or remote
• Unlimited access to continuous learning and professional development with TalentLMS
• Mentorship and dedicated learning time
• Team building and other unifying events
• Opportunity to work with a diverse, globally distributed team

Why Digital.ai?

At Digital.ai, we’re more than just a software company — we’re a team of innovators, thinkers, and problem-solvers. By joining our sales organization, you’ll be part of a dynamic, collaborative environment that encourages professional growth and values diverse perspectives. You’ll work with some of the brightest minds in the industry, all while having the opportunity to shape the future of AI-enabled enterprise software development.

EQUAL EMPLOYMENT OPPORTUNITY

Digital.ai is firmly committed to Equal Employment Opportunity (EEO). We maintain compliance with federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and all other protected classifications. We welcome everyone and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter.